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TerraMaster NAS Data Recovery Services

(TNAS For Home and Business Users)

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Wildifre Data Recovery Services Brisbane, provides small business and corporate level data recovery services for QNAP NAS clients. Our state-of-the-art workshop offers 24-hour expert customer services, 7-days a week. QNAP NAS is a smart storage device, with an award-winning operating system called QTS that provides PC-like functionality and many more features than cloud storage or portable hard drives. In general, QNAP NAS appliances have a reputation for having great adjustability, advanced features and reliable performance. Still, particular problems can be encountered during their operation that may hamper access to the files stored on the device or bring on massive data loss. 

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Wildfire Data Recovery is a certified, Australian owned data recovery business

success rate of recovery 98%

(average score from 2,731 QNAP NAS data recoveries)

  • FREE Data Recovery Consultation - we provide consultation services to assess the feasibility of data recovery and offer transparent pricing estimates inc. chances of success.

  • No Data, No Charge Policy - we provide a "no data, no charge" policy, ensuring customers only pay if their data is successfully recovered.

  • Data Security and Confidentiality - we prioritize data security and maintain strict confidentiality throughout the recovery process.

  • Post-Recovery Support - we offer post-recovery assistance to help customers transfer and restore their recovered data.

  • Emergency Data Recovery - We offer 24/7 emergency data recovery services for critical situations requiring immediate attention.

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Our transparent service means you only pay if we can recover your data.

In most instances, human mistakes become the reason for the lost QNAP NAS data. The Network Recycle Bin may keep unintentionally removed files for some time. However, this feature applies only to a set of supported protocols, such as Samba, AFP, FTP, and QNAP File Station. Apart from accidental deletion of files, shared folders, volumes or storage pools, users may mishandle the device, for instance, when replacing drives in the storage or changing the RAID type. Although QNAP NAS usually allows for non-destructive online expansion and RAID migration, such operations are still risky and may lead to severe corruption, for instance, when a wrong drive is taken out or further RAID rebuild is not performed correctly.

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QNAP NAS data recovery refers to the process of retrieving lost, inaccessible, or deleted data from devices designed by QNAP. Data loss can occur on any NAS system due to various reasons such as hardware failures, software issues, accidental deletions, or logical errors.

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  • Specialized Knowledge: Our team has an in-depth understanding of QNAP NAS systems, enabling us to navigate complex recovery challenges effectively.

  • Cutting-Edge Technology: We invest in the latest data recovery tools and techniques to ensure the highest chances of successful data retrieval.

  • Confidentiality: We prioritize the security and confidentiality of your data throughout the recovery process. Your privacy is our utmost concern.

  • Custom Solutions: Every data loss scenario is unique. We tailor our recovery strategies to address the specific needs of your situation.

  • Fast Turnaround: We know the urgency of recovering your data. Our efficient processes aim to minimize downtime and get your files back to you as quickly as possible.

  • Transparent Communication: We keep you informed at every step of the recovery process, providing clear updates on progress and potential outcomes.

If your files have disappeared from your QNAP NAS system due to damage to the hard drives, multiple disk failure, RAID controller issues or anything else, then Wildfire Data Recovery can help you rescue your precious files. We work closely with small business clients and corporate clients.

24/7 SUPPORT: Data loss can happen at any time. That's why we're available round the clock to assist you with your recovery needs.


"Recovering data from a QNAP NAS (Network Attached Storage) device can be a complex process and might vary depending on the specific situation you're facing."

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QNAP 12-Disk NAS Extension Bay

At Wildfire Data Recovery we recover data from some common QNAP NAS products. Our engineers have listed them here: HOME/SOHO NAS Series, Enterprise Series (TVS-x72XU series), High-End Enterprise Series (TVS-x82T series), Compact and Portable NAS (which includes the TAS series models):

  1. TS-x51 Series: The TS-x51 series, including models like TS-451, TS-451+, TS-451A, and others, is popular among home users and small businesses. These NAS units offer a good balance between price and performance, providing multiple drive bays, multimedia capabilities, and expandability.​ 

  2. TS-x53D series: Designed for small to medium-sized businesses, these NAS units offer higher performance, better hardware specifications, and additional features such as 10GbE connectivity and virtualization support.​

  3. TVS-x72XU series: These NAS units are designed for larger businesses and enterprises, offering even higher performance, expandability, and features like redundant power supplies and advanced RAID configurations.


Enterprise Rackmount Series: 

  • ES series: Rackmount NAS units designed for data centers and enterprise environments, offering high performance and redundancy features.

QNAP's NAS devices are designed to provide centralized storage, data backup, file sharing, and multimedia capabilities for homes, businesses, and organizations. These devices are essentially specialized computers that are optimized for data storage and networking functions. QNAP NAS units often run a customized version of Linux as their operating system and offer a variety of applications and services that can be installed to enhance their functionality, including file sharing, media streaming, virtualization, surveillance, and more.

What software and file-systems do QNAP NAS systems use:

QNAP NAS systems typically run an operating system developed by QNAP called QTS (QNAP Turbo NAS System). QTS is a Linux-based operating system designed specifically for QNAP NAS devices. It provides a user-friendly interface and a wide range of applications and features that cater to various storage, data management, and networking needs. Here are some key components and software features commonly found on QNAP NAS systems running QTS:

  • QNAP NAS systems use an operating system called QTS (QNAP Turbo NAS System). QTS offers a user-friendly interface with features such as file management through File Station, storage management with Storage Manager, and application installation from the App Center

  • It includes tools like Hybrid Backup Sync for backups, Qsirch for file searches, and Qsync for file synchronization. Virtualization Station and Container Station allow virtual machines and containerized applications. Surveillance Station manages IP cameras, and multimedia apps like Qmedia, Qmusic, and Qphoto handle media content. Security features, remote access, and regular updates are part of the software ecosystem, providing a comprehensive solution for data management and network services.

How is data organised on a QNAP NAS?

Data organization on a QNAP NAS (Network Attached Storage) is facilitated through the file system and directory structure. QNAP NAS devices typically use a Linux-based file system, most commonly EXT4, though some models might offer support for other file systems as well.

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  • Volume Management: Volumes are logical partitions created on physical drives or RAID arrays. They can have different capacities and be formatted with file systems. You can have multiple volumes on a single NAS.

  • RAID and Storage Pools: If your QNAP NAS uses RAID configurations or storage pools, data can be organized across multiple physical drives for redundancy and performance. RAID levels (such as RAID 0, RAID 1, RAID 5, etc.) determine how data is distributed and protected across these drives.

  • Network Shares: Network protocols like SMB (Windows File Sharing) and NFS (Network File System) allow remote devices to access shared folders on the NAS. Network shares are often organized based on user needs and access rights.

  • Directories and Folders: Data is organized into directories (also known as folders) that act as containers for files and other directories. Each directory can contain files and subdirectories, creating a hierarchical structure.

"You may only get one shot at recovering your precious choose wisely."


NAS (Network Attached Storage) systems can be built on various RAID (Redundant Array of Independent Disks) configurations to enhance data storage, reliability, and performance. RAID is a technology that combines multiple physical drives into a single logical unit, providing various levels of data redundancy and improved access speeds. A crucial step in RAID array recovery is knowing which RAID level are you using. The most common RAID configurations include:

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RAID storage systems either use a software or a hardware controller to ensure the RAID arrays work together. A common reason behind RAID data loss is a corrupt or failing RAID controller. One telltale sign of this is data loss, even though all individual drives are in full working order.

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QNAP NAS systems offer a variety of RAID (Redundant Array of Independent Disks) configurations to enhance data protection, performance, and storage capacity. RAID is a technology that involves combining multiple hard drives into a single logical unit to achieve different goals based on redundancy and performance. Here are some common RAID configurations available on QNAP NAS systems:


  • RAID 0 (Striping): Data is striped across multiple drives without any redundancy. This configuration offers increased performance by allowing data to be read from and written to multiple drives simultaneously. However, if one drive fails, all data is lost.​

  • RAID 1 (Mirroring): Data is mirrored on two drives, providing redundancy. Each drive contains the same data, so if one drive fails, the other still contains the complete data. RAID 1 sacrifices storage capacity for data protection.

  • RAID 5 (Striping with Parity): Data is striped across multiple drives, and parity information is distributed across the drives. This provides redundancy and some performance improvement. If a single drive fails, the system can rebuild the lost data using the parity information from the remaining drives.

  • RAID 6 (Dual Parity): Similar to RAID 5, but with an additional level of redundancy. Two drives can fail simultaneously without data loss. RAID 6 is suitable for systems where data integrity is critical.

  • RAID 10 (RAID 1+0): This is a combination of RAID 1 and RAID 0. Data is mirrored (RAID 1) and then striped (RAID 0) across mirrored pairs. RAID 10 offers both high performance and data redundancy.

  • RAID 50 (RAID 5+0): Data is striped across RAID 5 arrays, and then these arrays are mirrored (RAID 0). RAID 50 combines the benefits of RAID 5 and RAID 0 for improved performance and redundancy.

  • RAID 60 (RAID 6+0): Similar to RAID 50 but with an additional level of redundancy. It offers the performance benefits of RAID 0 with the dual-parity redundancy of RAID 6.

QNAP NAS systems provide flexible RAID management through their operating system interface, allowing users to configure, monitor, and manage RAID arrays based on their specific needs. The choice of RAID configuration depends on factors such as the importance of data protection, performance requirements, and the number of available drive bays. It's important to note that RAID is not a substitute for regular backups; maintaining a backup strategy is still crucial to ensure data availability and protection against various types of data loss.


SHR) is the specific technology of the brand that allows creating RAID from drives of different capacities and add new ones to it anytime


Our Wildfire Data Recovery, NAS file recovery services come with a documented 98% success rate. Like all electronic devices with built in complexity, NAS systems have limitations to what can be recovered. This of course depends on the issue and the complexity of the problem. 

While we can help in many situations, unfortunately data recovery isn't always possible from NAS devices. Below is a quick summary of the most common NAS data loss presentation we recieve here at WDR.


  • Unintentionally deleted from the NAS device

  • File System Corruption

  • Physical Impact

  • Disk Failure in RAID Configurations

  • Partition Table Issues

  • Damaged Hard Drive Issues

  • File System Errors

  • Accidental Formatting

  • User Faults

  • Deleted or damaged partitions on NAS

  • Corruption in the NAS firmware

  • Inaccessible or Unmountable Drives

  • Power Outages


  • Extensive physical damage to the NAS device, such as fire, flood, or extreme impact

  • Severe Data Overwritting

  • Encrypted Data Without Recovery Key

  • Bit Rot or Data Degradation

  • Intentional Data Removal (inc. DoD data deletion)

It's important to note that each data loss scenario is unique, and the success of data recovery depends on several factors such as the severity of the damage, the expertise of the data recovery specialists, and the available resources and technologies.


"We can get your files back no matter what the reason for data loss! Our expert data recovery technicians have recovered thousands of NAS models from small business and private clients."
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Our team of experts is dedicated to helping you with NAS data recovery. Whether you're facing hardware failures, accidental deletions, file system corruption, or other data loss scenarios, our specialists are equipped with the knowledge and tools to assist you. We prioritize data safety throughout the recovery process, emphasizing the importance of backups and taking necessary precautions to prevent further data loss.

FS Series:

  • FS3400

  • FS3017

  • FS2017

  • FS1018

SA Series:

  • SA3600

  • SA3200D

  • SA3200

  • SA3400

RS Series:

  • RS4021xs+

  • RS3621xs+

  • RS3618xs

  • RS1619xs+

  • RS3617RPxs

  • RS822RP+

  • RS3617xs+

  • RS3617xs

  • RS2818RP+

  • RS2418RP+

  • RS422+

  • RS2418+

  • RS820RP+

  • RS820+

  • RS819

  • RS818RP+

  • RS818+

  • RS816

  • RS822+

RC Series:

  • RC18015xs+

  • RC18015xs

  • RC18014xs+

DS Series:

  • DS3617xs

  • DS3615xs

  • DS3612xs

  • DS3611xs

  • DS3018xs

  • DS2419+

  • DS2415+

  • DS423

  • DS2015xs

  • DS1819+

  • DS1817+

  • DS1817

  • DS1621+

  • DS1621xs+

  • DS1618+

  • DS923+

  • DS423+


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We routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. We can recover data from Apple’s entire line of products, including the latest models


"It is as easy as 1, 2, 3. Our hard drive data recovery process is customised for every client."



Once we process and diagnose our client's device(s) we complete a comprehensive diagnostic report. It marks on the total costs (inc. projected costs) of the recovery, the chance of success, the issue with the hard drive and why it requires data recovery services and finally the expected date of completion. We offer our customers a comprehensive diagnostic report free of charge with our standard service, to find the root of the failure and allow our engineers to find the right path to recovery.



Following the completion of our comprehensive recovery report, we complete our diagnostic and consultation services with our clients and provide a projected success rate for their particular device and failure (these success rates are based on thousands of recoveries). Once the diagnostics are completed buy our experienced data recovery engineers, and the data recovery options are clear, we provide a firm no-obligation price quote. This quote can always be rejected by our clients and they can take their device and shop around.



Once our clients provide us with the green light and approve the quote and the comprehensive report, our engineers conduct the invasive hard drive repairs and if necessary, use custom-designed, in-house, tools to recreate file systems and partition table information our clients need to progress to the next level of hard drive data recovery. This step can take a number of days, to a number of weeks depending on the complexiety of the hard drive failure. For example, a LEVEL 1 Logic Hard Drive Data Recovery may take 2-5 days, while a LEVEL 4 Complex Mechanical Hard Drive Failure can take up to 4 weeks or longer. 

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