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WILDFIRE DATA RECOVERY

NAS Data Recovery Services 

(network attached storage)

Apple Certified Services

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Welcome to Wildfire Data Recovery, your trusted destination for professional NAS data recovery services within Australia. If you've experienced data loss from a Network-Attached Storage (NAS) device, you're in the right place. Our team of highly skilled engineers specializes in recovering critical data from various NAS configurations, including RAID arrays (RAID 0, RAID 1, RAID 5, RAID 10, etc.) and standalone NAS drives from leading manufacturers like Synology, QNAP, Western Digital, DELL, TerraMaster, Asustor, among others. Whether it's a hardware failure, logical issues, accidental deletion, or corrupted data, we have the expertise to tackle the most complex NAS data recovery challenges.
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Wildfire Data Recovery is a certified, Australian owned business

success rate of recovery 97%

(average score from 3,101 NAS recoveries)

  • FREE Data Recovery Consultation - we provide consultation services to assess the feasibility of data recovery and offer transparent pricing estimates inc. chances of success.

  • No Data, No Charge Policy - we provide a "no data, no charge" policy, ensuring customers only pay if their data is successfully recovered.

  • Data Security and Confidentiality - we prioritize data security and maintain strict confidentiality throughout the recovery process.

  • Post-Recovery Support - we offer post-recovery assistance to help customers transfer and restore their recovered data.

  • Emergency Data Recovery: We offer 24/7 emergency data recovery services for critical situations requiring immediate attention.

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FREE DIAGNOSIS

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$0 UP-FRONT FEES

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24/7 CLIENT CARE

Our transparent service means you only pay if we can recover your data.

When you choose Wildfire Data Recovery, you gain access to a team that cares about your data as much as you do. We provide transparent communication, offering regular updates on the recovery progress of your NAS device. Our goal is to get you back up and running with minimal downtime, so you can resume your personal or business activities without delay. If you're facing a NAS data loss situation, don't panic. Contact us now for a free consultation and let our experts handle the recovery process with precision and expertise. Your data is valuable, and we are here to help you retrieve it safely and efficiently.

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OUR NAS DATA RECOVERY SERVICES

We offer comprehensive NAS data recovery services that are crucial for the function of your business and personal life. With years of experience in the field, we have earned a reputation for delivering successful NAS data recovery solutions with the highest level of professionalism and confidentiality. We prioritize the security and privacy of your data, employing strict measures to ensure its confidentiality throughout the recovery process. Rest assured that your data is in safe hands.

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"Trust our team of highly skilled data recovery experts with over 15 years of combined experience in RAID/NAS data recovery services."

QUICK SUMMARY - NAS/RAID DATA RECOVERY:

  • RAID Data Recovery: We provide specialized RAID data recovery services for various RAID configurations, such as RAID 0, RAID 1, RAID 4, RAID 5, RAID 6, RAID 10, HybridRAID and many more. Majority of the time, NAS devices will rely on a RAID configuration to save and access your data.

  • Standalone NAS Drive Recovery: We offer data recovery solutions for individual NAS drives from different manufacturers, including:

  • Physical Damage Repair: We extend our complex data recovery services to repair physically damaged NAS devices (hard drives), including drive components, connectors, and circuit boards (PCBs).

  • Logical Data Recovery: We implement advanced techniques to recover data from logical failures like accidental file deletion, corrupted file systems, and data format issues. This includes handling cases where a NAS device becomes unresponsive or fails to boot up, preventing access to data.

  • RAID and NAS Drive Rebuilds: We provide expertise in rebuilding failed RAID arrays and NAS configurations to recover data from multiple drive failures. We handle cases where RAID arrays or NAS configurations have experienced multiple drive failures. These situations can be particularly complex and challenging, but with the right expertise and tools, data can be successfully recovered.

  • Corrupted Data Restoration: We offer solutions to restore data from corrupted files or folders, ensuring data integrity is maintained.

The above is just a quick summary of some of the NAS/RAID data recovery services we offer here at WDR. For more information, please contact a data recovery engineer now.

NAS/RAID DATA RECOVERY

WHAT IS A RAID (Redundant Array of Independent Drives)

"The purpose of RAID is to improve data reliability, availability, and performance in comparison to using a single disk."

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The purpose of RAID (Redundant Array of Independent Disks) in a NAS (Network-Attached Storage) device is to enhance data storage and protection by combining multiple hard drives into a single logical unit. RAID provides various levels of data redundancy, performance improvements, and increased storage capacity, making it an essential feature in NAS devices. 

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Improved Data Performance is one of the main reason the RAID system of drive arrangement is used in NAS devices. It can improve data read and write performance in a NAS device considerably. Different RAID levels distribute data and operations across multiple drives, allowing for parallel processing and faster data access. This can significantly enhance the overall performance of the NAS system, especially in environments with multiple users accessing data simultaneously.

It's important to note that while redundancy provides protection against drive failures, it does not eliminate the need for regular backups. Redundancy guards against drive failures within the RAID system, but backups are still essential for protection against other risks such as accidental deletion, catastrophic events, or system-level failures.

WE RECOVER FROM ALL THE BELOW RAID TYPES:

  • RAID 1E (combination RAID)

  • RAID 1E0 

  • RAID 2 (obsolete)

  • RAID 3 (uncommon)

  • RAID 5EE

If you do not see the RAID type you are looking for listed here, please contact us for a complete list.

THE MOST COMMON RAID CONTROLLERS:

The RAID controller acts as the central component that manages the RAID array. If the RAID controller fails due to hardware malfunctions, firmware errors, or compatibility issues, it can disrupt the functioning of the entire RAID system and potentially lead to data loss.

  • Adaptec

  • LSI/Avago/Broadcom

  • HP Smart Array

  • IBM ServeRAID

  • Areca

  • Broadcom

  • NetApp

  • LSI MegaRAID

  • HighPoint Technologies

  • Dell PERC (PowerEdge RAID Controller)

  • Fujitsu RAID Controllers

  • ATTO Technology

IMPLEMENTATION AND DESIGN OF A DISASTER RECOVERY PLAN:

Data recovery services, such as the ones offered by Wildfire Data Recovery, are crucial for small and medium sized business. Having a data recovery plan should be as critical as proper account keeping. Why is having a RAID recovery plan cruical for your business:

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  • Expertise and Specialized Knowledge: RAID data recovery requires specialized skills, knowledge, and experience. Wildfire Data Recovery has expertise in dealing with complex RAID configurations, various RAID levels, and the intricacies of data recovery techniques specific to RAID systems. They understand the internal workings of RAID architectures and have access to specialized tools and equipment necessary for successful recovery.

  • Maximize Data Recovery Success: RAID data loss can be particularly challenging due to the interdependencies among multiple drives and the potential complexity of RAID configurations. Data recovery specialists employ advanced techniques and methodologies to maximize the chances of successfully recovering the lost data. Their expertise allows them to navigate the complexities of RAID systems and handle intricate recovery processes, increasing the likelihood of a successful outcome.

  • Minimize Downtime and Business Impact: Many of our small business client know that RAID data loss can have severe consequences for their businesses, resulting in significant downtime, operational disruptions, and potential financial losses. Engaging professional data recovery services helps minimize the impact by reducing the time required for data recovery. Swift and efficient recovery can ensure business continuity, minimize productivity losses, and help restore critical operations promptly.

  • Handle Complex RAID Configurations: RAID configurations can vary significantly, including different levels, drive arrangements, and controller setups. Our Wildfire RAID data recovery services are equipped to handle diverse RAID configurations, whether it involves RAID 0, RAID 1, RAID 5, RAID 6, RAID 51 or hybrid RAID levels. Regardless of the complexity of the RAID setup, professional data recovery specialists possess the knowledge and capabilities to recover data from a wide range of configurations.

❗️Given the intricate nature of RAID systems and the potential impact of data loss, professional data recovery services and RAID data recovery plans, play a vital role in successfully recovering critical data, minimizing downtime, and ensuring the integrity and availability of valuable information for businesses.

MOST COMMON RAID/NAS DATA RECOVERY TYPES

"RAID provides redundancy, which means that if one disk fails, the data can be recovered from the remaining disks in the array."

WE RECOVER FROM ALL OF THE BELOW RAID TYPES:

  • RAID 0 (Striping): THE MOST LIKELY TO LEAD TO PERMANENT DATA LOSS. Data is split evenly across multiple drives, improving read and write performance. However, RAID 0 does not provide redundancy, so if one drive fails, data loss occurs.

  • RAID 1 (Mirroring): Data is duplicated on multiple drives, providing redundancy. If one drive fails, data remains accessible on the other drive(s). RAID 1 offers high data reliability but reduces storage capacity due to mirroring. ALLOWS FOR UP TO ONE DRIVE TO FAIL.

  • RAID 5 (Striping with Parity): Data is striped across multiple drives, and parity information is distributed across the drives. RAID 5 provides both performance improvement and redundancy. If one drive fails, data can be reconstructed using the parity information. As the most common and best “all-round” RAID level, RAID 5 stripes data blocks across all drives in an array (at least 3 to a maximum of 32), and also distributes parity data across all drives (Figure 5).

  • RAID 6: RAID 6 provides higher fault tolerance compared to RAID 5 by using dual parity. This level can withstand the failure of two drives simultaneously. RAID 6 is preferred in business setups where data integrity and availability are crucial.

  • RAID 10: RAID 10 combines mirroring (RAID 1) and striping (RAID 0). It provides excellent performance through data striping while offering redundancy by mirroring data across multiple drive pairs. RAID 10 is commonly used in business environments that require both high performance and data protection.

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RAID 5 and RAID 6 are ideal for small to medium business where you can enjoy the increased performance and storage configurations at low cost. RAID 10 is a good option for a large business with a large budget and you can enjoy maximum benefits.

  • JBOD: JBOD (Just a Bunch of Disks) is not technically considered a RAID configuration. RAID (Redundant Array of Independent Disks) refers to a specific set of data storage techniques that involve combining multiple drives into a logical unit with various levels of data redundancy, striping, or parity. JBOD represents a simpler and more straightforward approach to combining multiple drives without RAID's data protection or performance-enhancing features.

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SUMMARY OF COMMON RAID TYPES

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RAID storage systems either use a software or a hardware controller to ensure the RAID arrays work together. A common reason behind RAID data loss is a corrupt or failing RAID controller. One telltale sign of this is data loss, even though all individual drives are in full working order.

DATA RECOVERY FROM A NESTED OR HYBRID RAID:

Explained above, are the basic RAID levels. But, you can combine two different RAID types according to your specific use case. A hybrid RAID, also known as nested RAID or hybrid RAID level, is a combination of two or more traditional RAID levels to leverage their respective benefits and create a hybrid configuration. It aims to provide a balance between performance, capacity, and data redundancy tailored to specific requirements. 

 

While there are various hybrid RAID types, the most common one is RAID 10 (RAID 1 + RAID 0). A RAID 10 setup requires four disks and can survive two failed disks. Due to their nature, nested RAIDs require more number of disks than their regular counterparts. Other nested RAID types include RAID 50 (RAID 5 + RAID 0) and RAID 60 (RAID 6 and RAID 0), which require a minimum of six and eight storage drives respectively.

"You may only get one shot at recovering your precious data...so choose wisely."

OUR NAS/RAID DATA RECOVERY SERVICES

"We can get your files back no matter what the reason for data loss! Our expert data recovery technicians have recovered thousands of RAID models from small business and private clients."
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Our team of experts is dedicated to helping you with RAID data recovery. Whether you're facing hardware failures, accidental deletions, file system corruption, or other data loss scenarios, our specialists are equipped with the knowledge and tools to assist you. We prioritize data safety throughout the recovery process, emphasizing the importance of backups and taking necessary precautions to prevent further data loss.

1.

RAID Configuration Assessment and Recovery

At Wildfire DATA Recovery we assist small businesses and private clients in assessing their existing RAID configurations and providing guidance on optimal setups for their specific needs. In case of data loss, offer expert RAID data recovery services to retrieve critical data from failed or damaged RAID arrays.

we can recover data from all the below scenarios:

  • Misconfigured RAID settings or improper initialization of the array.

  • Accidental deletion or formatting of RAID volumes.

  • Software or firmware issues with the RAID controller.

  • Incompatible or faulty RAID controller drivers.

  • Corruption of RAID metadata or configuration information.

2.

Drive Replacement and Rebuild:

WDR helps small businesses replace failed or damaged drives in their RAID systems. Once the replacement drives are installed, we perform the necessary rebuild processes to restore the data and ensure the RAID data recovery service is complete.

we can recover data from all the below scenarios:

  • Physical failure of one or more drives within the RAID array.

  • Sudden power surges or electrical issues damaging the drives.

  • Mechanical issues like motor failure or read/write head misalignment.

  • Overheating or inadequate cooling leading to drive failure.

  • Improper handling or accidental physical damage to the drives during replacement.

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Multiple Hard Drive Failues: RAID configurations that lack sufficient fault tolerance (such as RAID 0 or certain RAID 5 setups) are vulnerable to data loss if multiple drives fail simultaneously. The probability of data loss increases as the number of failed drives exceeds the RAID's redundancy capabilities.

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At Wildfire Data Recovery we take great pride in providing specialized services for logical RAID data recovery, which involves recovering data from RAID arrays affected by file system corruption, accidental formatting, or accidental deletion. Another critical component of logical RAID data recovery is RAID controller failure. We accomplish this by utilizing advanced techniques and software tools to virtually rebuild your RAID, extract the lost data and restore it to a usable state.

3.

Logical Data Recovery:

we can recover data from all the below scenarios:

  • File system corruption, such as accidental reformatting or partition table damage.

  • Accidental deletion or overwriting of critical files or directories.

  • Virus or malware infections causing data corruption or loss.

  • Operating system or software crashes resulting in data corruption.

  • Software bugs or errors leading to file system inconsistencies.

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RAID Controller Failure: The RAID controller acts as the central component that manages the RAID array. If the RAID controller fails due to hardware malfunctions, firmware errors, or compatibility issues, it can disrupt the functioning of the entire RAID system and potentially lead to data loss. To mitigate the impact of RAID controller failure, it is important to have regular backups of critical data and consider redundant RAID controller setups, where a backup controller takes over in case of a primary controller failure. Additionally, working with professional data recovery services can help recover data from failed RAID controllers and restore the RAID system to a functional state.

❗️ RAID Controller - Conductor of an Orechestra: 
 
Imagine you have a RAID system with multiple hard drives. The RAID controller is like the conductor of an orchestra. It manages the interaction between the hard drives and ensures they work together harmoniously. It helps organise Data Distribution, Redundancy and Fault Tolerance and Rebuilding. If a drive fails, the RAID controller steps in to maintain the integrity of the RAID system. It uses the redundancy or parity information to reconstruct the missing data on a replacement drive.

4.

Multiple Hard Drive Failure Data Recovery:

RAID configurations that lack sufficient fault tolerance (such as RAID 0 or certain RAID 5 setups) are vulnerable to data loss if multiple drives fail simultaneously. The probability of data loss increases as the number of failed drives exceeds the RAID's redundancy capabilities. However, even RAID types that may be set-up to have a higher fault tolerance (such as a RAID 6 or even a Synology Hybrid RAID) can lead to data loss if more than the allowed number of hard drives fail simultaneously. 

Hard drive failures can lead to RAID data loss in a RAID system due to the following reasons:

  • When using RAID configurations such as RAID 0 or RAID 5, data is spread across multiple drives through a process called data striping. If one of these drives fails, a portion of the data stored on that drive can be lost, potentially leading to data loss if the RAID system is unable to reconstruct the original data.​

  • To protect against drive failures, RAID configurations with redundancy (such as RAID 1, RAID 5, or RAID 6) use parity information or mirrored drives. However, if a drive fails and the redundant or parity information is compromised (due to multiple drive failures or corrupted data), the RAID system may not be able to rebuild the missing data correctly, which can also result in data loss.

  • When a drive fails, the RAID system will begin the process of rebuilding the lost data on a replacement drive. However, if additional drives encounter errors, become unreadable, or fail during this process, it can interrupt or hinder the reconstruction process, leading to data loss.

 
  • In RAID configurations that lack sufficient fault tolerance (such as RAID 0), data loss can occur if multiple drives fail. Since there is no redundancy in these configurations, any failure in a single drive can result in the loss of all data stored across the entire RAID array.

 

  • It's important to be cautious when replacing or rebuilding drives in a RAID system, as human errors or mistakes can inadvertently lead to data loss or incorrect rebuilding of the RAID array.

🔨 It's crucial to regularly monitor the health of hard drives in a RAID system, promptly replace failed drives, and ensure proper backup practices are in place. Additionally, engaging professional data recovery services can be valuable in cases of hard drive failures, as they possess the expertise and tools to recover data from damaged or failed drives in RAID systems, minimizing the risk of permanent data loss.

❗️ Disk Failures: The most critical reason for RAID failure and data loss is the physical or logical failure of one or more drives within the RAID array. Drive failures can be caused by various factors such as mechanical issues, electrical problems, or firmware errors. A single drive failure in a RAID configuration can lead to data loss or reduced redundancy if not addressed promptly.

It's important to note that each data loss scenario is unique, and the success of data recovery depends on several factors such as the severity of the damage, the expertise of the data recovery specialists, and the available resources and technologies.

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OTHER RAID DATA RECOVERY INFOMRATION

IMPORTANT TECHNICAL TERMINOLOGY:

  • 💻 Data Striping: Data striping is a technique used in RAID to divide and spread data across multiple drives in a way that improves performance. It's like dividing a large puzzle into smaller pieces and distributing them among different people to work on simultaneously. When the data is striped across the drives, it enables parallel access, meaning multiple drives can work together to retrieve or store data faster than a single drive could on its own. This can be especially beneficial for tasks that involve large file transfers, video editing, or database operations where speedy access to data is crucial. Data striping is most common in RAID 0 (RAID 0 is entirely based on striping), RAID 5 combines striping with distributed parity, RAID 6 also uses striping with dual distributed parity and RAID 10 (or RAID 1+0) combines striping and mirroring.

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Our Wildfire Data Recovery RAID engineers have identified some important terms that all our clients should know:

❗️Data striping - It's like dividing a large puzzle into smaller pieces and distributing them among different people to work on simultaneously.

🔨 Parity: Parity is a form of error-checking data that is calculated and stored alongside the actual data in some RAID levels, such as RAID 5 and RAID 6. Parity information is used to facilitate data recovery in case of drive failure. It allows the RAID system to reconstruct lost or damaged data by utilizing the parity information and the remaining data in the array. Parity helps provide fault tolerance and data redundancy in RAID arrays.

⚠️ EXAMPLE

Imagine you have a team of friends who want to keep track of the number of pizzas they ate at a series of pizza parties. Each friend will write down the number of slices they had on a piece of paper. To ensure the accuracy of the total count, they decide to use a parity method. In this scenario, the parity method involves counting the number of slices eaten by each person and determining whether the total count is even or odd. If the total count is even, they will assign a parity value of 0. If the total count is odd, they will assign a parity value of 1.

Let's say the friends have the following pizza slice counts:

Friend A: 3 slices

Friend B: 4 slices

Friend C: 2 slices

To calculate the parity, they add up the individual counts:

3 + 4 + 2 = 9

Since the total count is odd, they assign a parity value of 1.

Using the parity value, they can detect and correct errors in the recorded slice counts, ensuring the accuracy of the total count.

In RAID systems, parity is utilized in a similar manner to detect and recover from errors in data stored across multiple drives. It enables the RAID system to reconstruct missing or corrupt data by using the remaining data and parity information, ensuring data integrity and recoverability.

It is essential to understand RAID terminologies to configure, manage, and troubleshoot RAID systems. Familiarity with RAID levels, data striping, and parity helps make informed decisions, optimize performance and ensure data reliability.

WHAT TO DO IF YOUR RAID HAS FAILED

"Remember, the actions you take during a RAID system failure can significantly impact the chances of successful data recovery. It is advisable to prioritize data protection, follow expert advice, and consider professional assistance when needed."

SUMMARY - WHEN A RAID SYSTEM BEGINS TO FAIL...

If your RAID system has failed, it's crucial to take the right steps to address the situation. Safeguard the drives by powering down the system and avoiding any further actions that could worsen the problem. Contact a professional data recovery service experienced in RAID recovery and provide them with relevant information about your RAID configuration. The data recovery service will evaluate the failure, recover the data from the failed drives, or rebuild the RAID array as needed. Once the data is successfully recovered, verify its accuracy before proceeding with data restoration. Take measures to prevent future failures by implementing regular backups, monitoring drive health, and following best practices for RAID maintenance. It's important to seek professional assistance for RAID data recovery to minimize the risk of permanent data loss and ensure the best chances of successful recovery.

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STEPS TO TAKE FOLLOWING A RAID DEVICE FAILURE:

  • Assess the Situation: Determine the nature and extent of the RAID failure. Identify any error messages, unusual behaviors, or symptoms that may help diagnose the problem. Consider factors such as drive failures, controller issues, or software errors.

  • Safeguard the Drives: If possible, power down the RAID system to prevent further damage or data loss. Handle the drives with care and avoid any actions that could potentially worsen the situation, such as attempting DIY repairs or running disk recovery software without professional guidance.

  • Contact Professional Data Recovery Services: Engage a reputable data recovery service provider experienced in RAID recovery. They have the necessary expertise, specialized equipment, and resources to analyze and recover data from failed RAID systems.

  • Provide Relevant Information: Provide the data recovery service with information about your RAID configuration, including the RAID level, drive types, controller model, and any known details about the failure. This information will aid in the recovery process and ensure proper handling of the RAID system.

RAID DATA RECOVERY PRICING

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CALL TODAY FOR A CUSTOM QUOTE

We routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. We can recover data from Apple’s entire line of products, including the latest models

At Wildfire DATA Recovery we never provide an official quote until our engineers have had an opportunity to diagnose your hard drive within our workshop. While we can provide estimations based on our client's descriptions of their hard drive issues, these will most likely change once our engineers evaluate your hard drive.

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THE WILDFIRE DATA RECOVERY PROCESS

"It is as easy as 1, 2, 3. Our hard drive data recovery process is customised for every client."

1.

COMPREHENSIVE RECOVERY REPORT

Once we process and diagnose our client's device(s) we complete a comprehensive diagnostic report. It marks on the total costs (inc. projected costs) of the recovery, the chance of success, the issue with the hard drive and why it requires data recovery services and finally the expected date of completion. We offer our customers a comprehensive diagnostic report free of charge with our standard service, to find the root of the failure and allow our engineers to find the right path to recovery.

2.

ONCE DIAGNOSIS IS OVER...

Following the completion of our comprehensive recovery report, we complete our diagnostic and consultation services with our clients and provide a projected success rate for their particular device and failure (these success rates are based on thousands of recoveries). Once the diagnostics are completed buy our experienced data recovery engineers, and the data recovery options are clear, we provide a firm no-obligation price quote. This quote can always be rejected by our clients and they can take their device and shop around.

3.

ONCE THE JOB IS APPROVED...

Once our clients provide us with the green light and approve the quote and the comprehensive report, our engineers conduct the invasive hard drive repairs and if necessary, use custom-designed, in-house, tools to recreate file systems and partition table information our clients need to progress to the next level of hard drive data recovery. This step can take a number of days, to a number of weeks depending on the complexiety of the hard drive failure. For example, a LEVEL 1 Logic Hard Drive Data Recovery may take 2-5 days, while a LEVEL 4 Complex Mechanical Hard Drive Failure can take up to 4 weeks or longer. 

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RAID DATA RECOVERY - Frequently Asked Questions

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  • What are the operating hours and days?
    We are open 6 days a week, from Monday to Saturday. On weekdays, our opening hours range from 09:00am-18:00 (or 6:00pm). On weekends, we open at 10:30am and close at 15:00 (or 3:00pm). However. we understand that our clients lead busy lives so please contact us on 0424053510 to arrange a unique time just for you.
  • What is data recovery and how much does it cost?
    Data recovery is a complex and at times, very time consuming process. It is a combination of many fields from computer science and engineering, IT to electronics, to software engineering, coding, electrical engineering and much much more. Due to this extremely specialized and difficult process, a data recovery engineer is a self taught professional that has a passion for all of the aforementioned fields and it is this passion that leads to their ability to sometimes do what is considered "impossible". Furthermore, the software, hardware and the many tools that go into data recovery are extremely specialized and very costly. Every electronic device and digital storage media contains information, and that information can be made inaccessible due to mechanical or logical failure. The process of accessing, retrieving and restoring that inaccessible data is called data recovery. The data recovery process varies based on the type of media. If the failure is logical (deletion, operating system failure, etc) then specialized software is used to recover the data. If a mechanical failure occurs such as physical damage, water or fire damage, recovery requires a professional staff and certified Cleanroom facilities.
  • How long does it take to get my data back?
    Unfortunately there is no easy answer here. Most of the recoveries we perform are completed within 48 hours. However, sometimes jobs can last 2-4 weeks (especially with servers and large RAID combinations). Your engineer will inform you thoroughly of your wait time.
  • What data recovery packages do you offer?
    Our data recovery plans start from Level 1 (Basic Software Recovery) to Level 5 (Complex Malware, Ransomware, Hardware plus other damage). Complexity dictates which category (or level) your device will be placed in and the final cost that you will incur based on the successful return of your lost data. Different devices also incur different costs. For example, a RAID system (which can contain anywhere from 2-30 hard drives or more) will have a higher data recovery success fee then an individual hard drive at the same complexity level. Our basic data recovery packages are: 1. LEVEL 1 – SIMPLE LOGICAL DATA RECOVERY SERVICES: $299+GST. This level includes all devices with basic logical issues such as deleted data, formatting, accidental deletion due to human error, operating system malfunctions (this includes software glitches or bad updates that affect the function of your operating system), virus and malware issues, file system errors, overwriting of data plus much more. 2. LEVEL 2 – COMPLEX LOGICAL DATA RECOVERY SERVICES: $520+GST. The complexity of data loss can increase based on various factors that go beyond simple logical data loss scenarios. Some of the factors that can contribute to increased complexity in data loss situations include RAID configurations (data loss can become more complex due to the interdependence of multiple drives and potential issues with RAID controllers), file system damage, disk or hardware issues from logical problems (damages sectors, corrupted data which prevents the drive from being read), encrypted data, legal or compliance implications (in certain cases, data loss may involve legal or compliance issues, adding complexity to the recovery process).
  • How does the data recovery process work?
    Wildfire Data Recovery begins each case with a risk-free media evaluation. Our certified and trained Engineers test to see if your device has recoverable data, after which we provide a price quote and estimated turnaround time for the recovery. Based on how complex this recovery is and the level of damage, the time can range from a few days to several weeks. The evaluation we provide here at WDR is no-obligation and we will return your media to you if you decide not to use our services, FREE of charge. We provide free diagnostics with our standard service and stand by our “No data, No recovery fee” guarantee. If you accept the quote, we treat physical media issues with tested and safe technology and utilize a Class 10 ISO 4 Cleanroom. Engineers will make a copy of your drive and treat logical issues to restore files to a working condition. After the recovery is complete, we will send a list of recovered files and will send your data back on FIPS validated portable storage or on transfer media you provide.
  • When can data recovery be performed and what are some examples of the different forms of data recovery?
    Data recovery is possible on almost any device that can hold data. Data recovery is even possible on cloud based operating systems, servers, locked-out iPhones, and Samsung mobile phones plus much more. All data recovery problems can be placed into one of three categories, logical damage, physical damage, or a combination of the two. Devices with logical problems can be restored using software only or logical solutions. Recovery is also possible for a device that has sustained physical damage (such as dropping a mechanical hard drive from a height). In this case, engineers would use our class 10 ISO 4 clean room to replace the faulty parts and recover your data. Wildfire Data Recovery has successfully recovered data from media that has been burned, submerged in water, and physically damaged. Our forensic toolkit and expertise gives us the edge over other data recovery companies and we can perform data rescues determined to be impossible by others.

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