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RAID Data Recovery Services 

(redundant array of independent disks)

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At Wildfire Data Recovery, we understand the importance of preserving your critical data stored on RAID (Redundant Array of Independent Disks) systems. Our team of skilled data recovery professionals possesses skills in recovering lost data from all RAID levels, including, RAID 0, 1, 5 & 6. We also specialize in complex Synology hybrid, nested RAID arrays such as RAID 01, 10, 50, 60 and with our team of highly-trained engineers are equipped to tackle any data loss situation on failed RAID systems. With our 96% success rate across all RAID models, we can handle a wide range of RAID data loss scenarios, including hardware failures, power surges, physical damage, corruption, deleted data, and more. 

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Wildfire Data Recovery is a certified, Australian owned business

success rate of recovery 98%

(average score from 5,011 RAID data recoveries)

  • FREE Data Recovery Consultation - we provide consultation services to assess the feasibility of data recovery and offer transparent pricing estimates inc. chances of success.

  • No Data, No Charge Policy - we provide a "no data, no charge" policy, ensuring customers only pay if their data is successfully recovered.

  • Data Security and Confidentiality - we prioritize data security and maintain strict confidentiality throughout the recovery process.

  • Post-Recovery Support - we offer post-recovery assistance to help customers transfer and restore their recovered data.

  • Emergency Data Recovery - We offer 24/7 emergency data recovery services for critical situations requiring immediate attention.

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Our transparent service means you only pay if we can recover your data.

Wildfire Data Recovery Services has been providing professional RAID recovery services for the greater Brisbane region for over 5 years. With our HQ located in Brisbane City, we have drop-off points in Chermside, New Farm, Fortitude Valley, West End and many more. We are never too far from a drop-off point OR feel free to send your device to us with $0 postage cost. 

We hire only the best, so that you receive the best, its a simple philosophy here at WDR. RAID data recovery is highly complex and technical field, that requires years of dedication that go above and beyond any courses that one can take. A true data recovery engineer is self-taught, passionate and every-curious, never satisfied with their ability to achieve a better outcome for not only their customers, but for the science and art that is data recovery.

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You may be using a RAID storage system for speed, data redundancy, or a combination of both. However, RAID drives are still susceptible to data loss. Due to the relatively complex nature of these storage systems, RAID data recovery is trickier than standard hard disk drives. It’s important to contact Wildfire Data Recovery right away to prevent data loss from your RAID.

In modern computing, the standard RAID levels include:

While these configurations cover all of the basic RAID scenarios, there are some more advanced use cases, too. Some of these scenarios require a nested or non-standard RAID configuration.

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"Trust our team of highly skilled data recovery experts with over 15 years of combined experience in RAID data recovery services."


  • RAID 0 Data Recovery: We specialize in recovering data from RAID 0 arrays, which offer increased performance but no data redundancy.

  • RAID 1 Data Recovery: We provide expertise in recovering data from RAID 1 arrays, which mirror data across multiple drives for fault tolerance.

  • Nested RAID Data Recovery: We also provide expertise in recovering data from nested RAID configurations, such as RAID 50 or RAID 60.

  • Multiple Drive Failure Recovery: We offer specialized services to handle cases where multiple drives in a RAID array have failed simultaneously.

  • RAID Controller Failure Recovery: We address data loss caused by RAID controller malfunctions or failures, which is a major reason for RAID 

  • Rebuild and Reconstruction Services: Provide RAID array rebuild and reconstruction services to restore data from degraded arrays.

  • Accidental Data Loss Recovery: We recover data lost due to accidental formatting, deletion, or misconfiguration of RAID settings.

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WHAT IS RAID (Redundant Array of Independent Disks)

"The purpose of RAID is to improve data reliability, availability, and performance in comparison to using a single disk."

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RAID (Redundant Array of Independent Disks) is a storage technology that combines multiple physical hard drives into a single logical unit to provide enhanced performance, data redundancy, and increased storage capacity. The purpose of RAID is to improve data reliability, availability, and performance in comparison to using a single disk.

In a RAID configuration, the multiple physical drives work together as a unified system. The data is distributed and organized across the drives according to a specific RAID level or configuration, which determines how data is stored, duplicated, or striped across the drives. The redundancy provided by RAID configurations ensures that data remains available and accessible even in the event of drive failures. By distributing or replicating data across multiple drives, RAID systems can withstand drive failures without compromising the integrity or availability of stored information.

It's important to note that while redundancy provides protection against drive failures, it does not eliminate the need for regular backups. Redundancy guards against drive failures within the RAID system, but backups are still essential for protection against other risks such as accidental deletion, catastrophic events, or system-level failures.


  • RAID 1E (combination RAID)

  • RAID 1E0 

  • RAID 2 (obsolete)

  • RAID 3 (uncommon)

  • RAID 5EE

If you do not see the RAID type you are looking for listed here, please contact us for a complete list.


The RAID controller acts as the central component that manages the RAID array. If the RAID controller fails due to hardware malfunctions, firmware errors, or compatibility issues, it can disrupt the functioning of the entire RAID system and potentially lead to data loss.

  • Adaptec

  • LSI/Avago/Broadcom

  • HP Smart Array

  • IBM ServeRAID

  • Areca

  • Broadcom

  • NetApp

  • LSI MegaRAID

  • HighPoint Technologies

  • Dell PERC (PowerEdge RAID Controller)

  • Fujitsu RAID Controllers

  • ATTO Technology

These brands are widely recognized for their quality, reliability, and compatibility with business server and storage systems. It's important to note that the popularity and availability of specific RAID controller brands may vary based on the region and specific hardware requirements. 

A photograph from Wildfire Data Recovery RAID Data Recovery services showing 4 x 3.OTB WD Red Hard Drives.


Data recovery services, such as the ones offered by Wildfire Data Recovery, are crucial for small and medium sized business. Having a data recovery plan should be as critical as proper account keeping. Why is having a RAID recovery plan cruical for your business:

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  • Expertise and Specialized Knowledge: RAID data recovery requires specialized skills, knowledge, and experience. Wildfire Data Recovery has expertise in dealing with complex RAID configurations, various RAID levels, and the intricacies of data recovery techniques specific to RAID systems. They understand the internal workings of RAID architectures and have access to specialized tools and equipment necessary for successful recovery.

  • Maximize Data Recovery Success: RAID data loss can be particularly challenging due to the interdependencies among multiple drives and the potential complexity of RAID configurations. Data recovery specialists employ advanced techniques and methodologies to maximize the chances of successfully recovering the lost data. Their expertise allows them to navigate the complexities of RAID systems and handle intricate recovery processes, increasing the likelihood of a successful outcome.

  • Minimize Downtime and Business Impact: Many of our small business client know that RAID data loss can have severe consequences for their businesses, resulting in significant downtime, operational disruptions, and potential financial losses. Engaging professional data recovery services helps minimize the impact by reducing the time required for data recovery. Swift and efficient recovery can ensure business continuity, minimize productivity losses, and help restore critical operations promptly.

  • Handle Complex RAID Configurations: RAID configurations can vary significantly, including different levels, drive arrangements, and controller setups. Our Wildfire RAID data recovery services are equipped to handle diverse RAID configurations, whether it involves RAID 0, RAID 1, RAID 5, RAID 6, RAID 51 or hybrid RAID levels. Regardless of the complexity of the RAID setup, professional data recovery specialists possess the knowledge and capabilities to recover data from a wide range of configurations.

❗️Given the intricate nature of RAID systems and the potential impact of data loss, professional data recovery services and RAID data recovery plans, play a vital role in successfully recovering critical data, minimizing downtime, and ensuring the integrity and availability of valuable information for businesses.


"RAID provides redundancy, which means that if one disk fails, the data can be recovered from the remaining disks in the array."


  • RAID 0 (Striping): THE MOST LIKELY TO LEAD TO PERMANENT DATA LOSS. Data is split evenly across multiple drives, improving read and write performance. However, RAID 0 does not provide redundancy, so if one drive fails, data loss occurs.

  • RAID 1 (Mirroring): Data is duplicated on multiple drives, providing redundancy. If one drive fails, data remains accessible on the other drive(s). RAID 1 offers high data reliability but reduces storage capacity due to mirroring. ALLOWS FOR UP TO ONE DRIVE TO FAIL.

  • RAID 5 (Striping with Parity): Data is striped across multiple drives, and parity information is distributed across the drives. RAID 5 provides both performance improvement and redundancy. If one drive fails, data can be reconstructed using the parity information. As the most common and best “all-round” RAID level, RAID 5 stripes data blocks across all drives in an array (at least 3 to a maximum of 32), and also distributes parity data across all drives (Figure 5).

  • RAID 6: RAID 6 provides higher fault tolerance compared to RAID 5 by using dual parity. This level can withstand the failure of two drives simultaneously. RAID 6 is preferred in business setups where data integrity and availability are crucial.

  • RAID 10: RAID 10 combines mirroring (RAID 1) and striping (RAID 0). It provides excellent performance through data striping while offering redundancy by mirroring data across multiple drive pairs. RAID 10 is commonly used in business environments that require both high performance and data protection.

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RAID 5 and RAID 6 are ideal for small to medium business where you can enjoy the increased performance and storage configurations at low cost. RAID 10 is a good option for a large business with a large budget and you can enjoy maximum benefits.

  • JBOD: JBOD (Just a Bunch of Disks) is not technically considered a RAID configuration. RAID (Redundant Array of Independent Disks) refers to a specific set of data storage techniques that involve combining multiple drives into a logical unit with various levels of data redundancy, striping, or parity. JBOD represents a simpler and more straightforward approach to combining multiple drives without RAID's data protection or performance-enhancing features.

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A grey and white table disucssing basic RAID types in one coloumn and what they mean in another.

RAID storage systems either use a software or a hardware controller to ensure the RAID arrays work together. A common reason behind RAID data loss is a corrupt or failing RAID controller. One telltale sign of this is data loss, even though all individual drives are in full working order.


Explained above, are the basic RAID levels. But, you can combine two different RAID types according to your specific use case. A hybrid RAID, also known as nested RAID or hybrid RAID level, is a combination of two or more traditional RAID levels to leverage their respective benefits and create a hybrid configuration. It aims to provide a balance between performance, capacity, and data redundancy tailored to specific requirements. 


While there are various hybrid RAID types, the most common one is RAID 10 (RAID 1 + RAID 0). A RAID 10 setup requires four disks and can survive two failed disks. Due to their nature, nested RAIDs require more number of disks than their regular counterparts. Other nested RAID types include RAID 50 (RAID 5 + RAID 0) and RAID 60 (RAID 6 and RAID 0), which require a minimum of six and eight storage drives respectively.

"You may only get one shot at recovering your precious choose wisely."


"We can get your files back no matter what the reason for data loss! Our expert data recovery technicians have recovered thousands of RAID models from small business and private clients."
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Our team of experts is dedicated to helping you with RAID data recovery. Whether you're facing hardware failures, accidental deletions, file system corruption, or other data loss scenarios, our specialists are equipped with the knowledge and tools to assist you. We prioritize data safety throughout the recovery process, emphasizing the importance of backups and taking necessary precautions to prevent further data loss.



At Wildfire DATA Recovery we assist small businesses and private clients in assessing their existing RAID configurations and providing guidance on optimal setups for their specific needs. In case of data loss, offer expert RAID data recovery services to retrieve critical data from failed or damaged RAID arrays.

  • Expert recovery from RAID 0 arrays, which offer increased performance but no data redundancy.

  • Address data loss due to multiple drive failures in RAID 0 configurations.

  • Utilize advanced data recovery techniques to reconstruct data from striped drives.

  • Specialized recovery from RAID 1 arrays, which mirror data across multiple drives for fault tolerance.

  • Recover data from a failed drive in a RAID 1 configuration without affecting the mirrored drive.

  • Implement data extraction methods to access data from the remaining working drive.

  • Professional recovery solutions for RAID 5 arrays, using striping with distributed parity for performance and data protection.

  • Address data loss caused by single drive failure and failed rebuild attempts.

  • Utilize parity information to reconstruct lost data from remaining drives.

  • Expert recovery from RAID 6 arrays, which provide double distributed parity for improved fault tolerance.

All other RAID data recovery services:

  • Misconfigured RAID settings or improper initialization of the array.

  • Accidental deletion or formatting of RAID volumes.

  • Software or firmware issues with the RAID controller.

  • Incompatible or faulty RAID controller drivers.

  • Corruption of RAID metadata or configuration information.



WDR helps small businesses replace failed or damaged drives in their RAID systems. Once the replacement drives are installed, we perform the necessary rebuild processes to restore the data and ensure the RAID data recovery service is complete.

we can recover data from all the below scenarios:

  • Physical failure of one or more drives within the RAID array.

  • Sudden power surges or electrical issues damaging the drives.

  • Mechanical issues like motor failure or read/write head misalignment.

  • Overheating or inadequate cooling leading to drive failure.

  • Improper handling or accidental physical damage to the drives during replacement.

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Multiple Hard Drive Failues: RAID configurations that lack sufficient fault tolerance (such as RAID 0 or certain RAID 5 setups) are vulnerable to data loss if multiple drives fail simultaneously. The probability of data loss increases as the number of failed drives exceeds the RAID's redundancy capabilities.

At Wildfire Data Recovery we take great pride in providing specialized services for logical RAID data recovery, which involves recovering data from RAID arrays affected by file system corruption, accidental formatting, or accidental deletion. Another critical component of logical RAID data recovery is RAID controller failure. We accomplish this by utilizing advanced techniques and software tools to virtually rebuild your RAID, extract the lost data and restore it to a usable state.



we can recover data from all the below scenarios:

  • File system corruption, such as accidental reformatting or partition table damage.

  • Accidental deletion or overwriting of critical files or directories.

  • Virus or malware infections causing data corruption or loss.

  • Operating system or software crashes resulting in data corruption.

  • Software bugs or errors leading to file system inconsistencies.

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RAID Controller Failure: The RAID controller acts as the central component that manages the RAID array. If the RAID controller fails due to hardware malfunctions, firmware errors, or compatibility issues, it can disrupt the functioning of the entire RAID system and potentially lead to data loss. To mitigate the impact of RAID controller failure, it is important to have regular backups of critical data and consider redundant RAID controller setups, where a backup controller takes over in case of a primary controller failure. Additionally, working with professional data recovery services can help recover data from failed RAID controllers and restore the RAID system to a functional state.

❗️ RAID Controller - Conductor of an Orechestra: 
Imagine you have a RAID system with multiple hard drives. The RAID controller is like the conductor of an orchestra. It manages the interaction between the hard drives and ensures they work together harmoniously. It helps organise Data Distribution, Redundancy and Fault Tolerance and Rebuilding. If a drive fails, the RAID controller steps in to maintain the integrity of the RAID system. It uses the redundancy or parity information to reconstruct the missing data on a replacement drive.


Multiple Hard Drive Failure Data Recovery:

RAID configurations that lack sufficient fault tolerance (such as RAID 0 or certain RAID 5 setups) are vulnerable to data loss if multiple drives fail simultaneously. The probability of data loss increases as the number of failed drives exceeds the RAID's redundancy capabilities. However, even RAID types that may be set-up to have a higher fault tolerance (such as a RAID 6 or even a Synology Hybrid RAID) can lead to data loss if more than the allowed number of hard drives fail simultaneously. 

Hard drive failures can lead to RAID data loss in a RAID system due to the following reasons:

  • Data Striping: In RAID configurations such as RAID 0 or RAID 5, data is striped across multiple drives. If one drive fails, a portion of the data stored on that drive is lost. As a result, the RAID system may be unable to reconstruct the original data, leading to data loss.

  • Redundancy and Parity: RAID configurations with redundancy, such as RAID 1, RAID 5, or RAID 6, utilize parity information or mirrored drives to protect against drive failures. However, if a drive fails and the redundant or parity information is compromised (e.g., due to multiple drive failures or corrupted data), the RAID system may not be able to rebuild the missing data correctly, resulting in data loss.

  • Rebuilding Challenges: When a drive fails, the RAID system initiates a rebuild process to reconstruct the lost data on a replacement drive. However, during this rebuilding process, if additional drives encounter errors, become unreadable, or fail, it can interrupt or hinder the reconstruction process, leading to data loss.

  • Multiple Drive Failures: In RAID configurations that lack sufficient fault tolerance (e.g., RAID 0), multiple drive failures can cause complete data loss. Since there is no redundancy in these configurations, any failure in a single drive can result in the loss of all data stored across the entire RAID array.

  • Human Error or Mistakes: Sometimes, when attempting to replace or rebuild drives in a RAID system, human errors can occur. These errors can inadvertently lead to the loss of data or the incorrect rebuilding of the RAID array, resulting in data loss.

🔨 It's crucial to regularly monitor the health of hard drives in a RAID system, promptly replace failed drives, and ensure proper backup practices are in place. Additionally, engaging professional data recovery services can be valuable in cases of hard drive failures, as they possess the expertise and tools to recover data from damaged or failed drives in RAID systems, minimizing the risk of permanent data loss.

❗️ Disk Failures: The most critical reason for RAID failure and data loss is the physical or logical failure of one or more drives within the RAID array. Drive failures can be caused by various factors such as mechanical issues, electrical problems, or firmware errors. A single drive failure in a RAID configuration can lead to data loss or reduced redundancy if not addressed promptly.

It's important to note that each data loss scenario is unique, and the success of data recovery depends on several factors such as the severity of the damage, the expertise of the data recovery specialists, and the available resources and technologies.

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  • 💻 Data Striping: Data striping is a technique used in RAID to divide and spread data across multiple drives in a way that improves performance. It's like dividing a large puzzle into smaller pieces and distributing them among different people to work on simultaneously. When the data is striped across the drives, it enables parallel access, meaning multiple drives can work together to retrieve or store data faster than a single drive could on its own. This can be especially beneficial for tasks that involve large file transfers, video editing, or database operations where speedy access to data is crucial. Data striping is most common in RAID 0 (RAID 0 is entirely based on striping), RAID 5 combines striping with distributed parity, RAID 6 also uses striping with dual distributed parity and RAID 10 (or RAID 1+0) combines striping and mirroring.

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Our Wildfire Data Recovery RAID engineers have identified the following important terms that all our clients should know:

❗️Data striping - It's like dividing a large puzzle into smaller pieces and distributing them among different people to work on simultaneously.

🔨 Parity: Parity is a form of error-checking data that is calculated and stored alongside the actual data in some RAID levels, such as RAID 5 and RAID 6. Parity information is used to facilitate data recovery in case of drive failure. It allows the RAID system to reconstruct lost or damaged data by utilizing the parity information and the remaining data in the array. Parity helps provide fault tolerance and data redundancy in RAID arrays.


Imagine you have a team of friends who want to keep track of the number of pizzas they ate at a series of pizza parties. Each friend will write down the number of slices they had on a piece of paper. To ensure the accuracy of the total count, they decide to use a parity method. In this scenario, the parity method involves counting the number of slices eaten by each person and determining whether the total count is even or odd. If the total count is even, they will assign a parity value of 0. If the total count is odd, they will assign a parity value of 1.

Let's say the friends have the following pizza slice counts:

Friend A: 3 slices

Friend B: 4 slices

Friend C: 2 slices

To calculate the parity, they add up the individual counts:

3 + 4 + 2 = 9

Since the total count is odd, they assign a parity value of 1.

Using the parity value, they can detect and correct errors in the recorded slice counts, ensuring the accuracy of the total count.

In RAID systems, parity is utilized in a similar manner to detect and recover from errors in data stored across multiple drives. It enables the RAID system to reconstruct missing or corrupt data by using the remaining data and parity information, ensuring data integrity and recoverability.

Understanding these RAID terminologies is essential for effectively configuring, managing, and troubleshooting RAID systems. Familiarity with RAID levels, data striping, and parity helps in making informed decisions regarding the choice of RAID configurations, optimizing performance, and ensuring data reliability.


"Remember, the actions you take during a RAID system failure can significantly impact the chances of successful data recovery. It is advisable to prioritize data protection, follow expert advice, and consider professional assistance when needed."


If your RAID system has failed, it's crucial to take the right steps to address the situation. Safeguard the drives by powering down the system and avoiding any further actions that could worsen the problem. Contact a professional data recovery service experienced in RAID recovery and provide them with relevant information about your RAID configuration. The data recovery service will evaluate the failure, recover the data from the failed drives, or rebuild the RAID array as needed. Once the data is successfully recovered, verify its accuracy before proceeding with data restoration. Take measures to prevent future failures by implementing regular backups, monitoring drive health, and following best practices for RAID maintenance. It's important to seek professional assistance for RAID data recovery to minimize the risk of permanent data loss and ensure the best chances of successful recovery.

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  • Assess the Situation: Determine the nature and extent of the RAID failure. Identify any error messages, unusual behaviors, or symptoms that may help diagnose the problem. Consider factors such as drive failures, controller issues, or software errors.

  • Safeguard the Drives: If possible, power down the RAID system to prevent further damage or data loss. Handle the drives with care and avoid any actions that could potentially worsen the situation, such as attempting DIY repairs or running disk recovery software without professional guidance.

  • Contact Professional Data Recovery Services: Engage a reputable data recovery service provider experienced in RAID recovery. They have the necessary expertise, specialized equipment, and resources to analyze and recover data from failed RAID systems.

  • Provide Relevant Information: Provide the data recovery service with information about your RAID configuration, including the RAID level, drive types, controller model, and any known details about the failure. This information will aid in the recovery process and ensure proper handling of the RAID system.


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We routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. We can recover data from Apple’s entire line of products, including the latest models

At Wildfire DATA Recovery we never provide an official quote until our engineers have had an opportunity to diagnose your hard drive within our workshop. While we can provide estimations based on our client's descriptions of their hard drive issues, these will most likely change once our engineers evaluate your hard drive.

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"It is as easy as 1, 2, 3. Our hard drive data recovery process is customised for every client."



Once we process and diagnose our client's device(s) we complete a comprehensive diagnostic report. It marks on the total costs (inc. projected costs) of the recovery, the chance of success, the issue with the hard drive and why it requires data recovery services and finally the expected date of completion. We offer our customers a comprehensive diagnostic report free of charge with our standard service, to find the root of the failure and allow our engineers to find the right path to recovery.



Following the completion of our comprehensive recovery report, we complete our diagnostic and consultation services with our clients and provide a projected success rate for their particular device and failure (these success rates are based on thousands of recoveries). Once the diagnostics are completed buy our experienced data recovery engineers, and the data recovery options are clear, we provide a firm no-obligation price quote. This quote can always be rejected by our clients and they can take their device and shop around.



Once our clients provide us with the green light and approve the quote and the comprehensive report, our engineers conduct the invasive hard drive repairs and if necessary, use custom-designed, in-house, tools to recreate file systems and partition table information our clients need to progress to the next level of hard drive data recovery. This step can take a number of days, to a number of weeks depending on the complexiety of the hard drive failure. For example, a LEVEL 1 Logic Hard Drive Data Recovery may take 2-5 days, while a LEVEL 4 Complex Mechanical Hard Drive Failure can take up to 4 weeks or longer. 

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RAID DATA RECOVERY - Frequently Asked Questions

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What are the operating hours and days?
    We are open 6 days a week, from Monday to Saturday. On weekdays, our opening hours range from 09:00am-18:00 (or 6:00pm). On weekends, we open at 10:30am and close at 15:00 (or 3:00pm). However. we understand that our clients lead busy lives so please contact us on 0424053510 to arrange a unique time just for you.
  • What is data recovery and how much does it cost?
    Data recovery is a complex and at times, very time consuming process. It is a combination of many fields from computer science and engineering, IT to electronics, to software engineering, coding, electrical engineering and much much more. Due to this extremely specialized and difficult process, a data recovery engineer is a self taught professional that has a passion for all of the aforementioned fields and it is this passion that leads to their ability to sometimes do what is considered "impossible". Furthermore, the software, hardware and the many tools that go into data recovery are extremely specialized and very costly. Every electronic device and digital storage media contains information, and that information can be made inaccessible due to mechanical or logical failure. The process of accessing, retrieving and restoring that inaccessible data is called data recovery. The data recovery process varies based on the type of media. If the failure is logical (deletion, operating system failure, etc) then specialized software is used to recover the data. If a mechanical failure occurs such as physical damage, water or fire damage, recovery requires a professional staff and certified Cleanroom facilities.
  • How long does it take to get my data back?
    Unfortunately there is no easy answer here. Most of the recoveries we perform are completed within 48 hours. However, sometimes jobs can last 2-4 weeks (especially with servers and large RAID combinations). Your engineer will inform you thoroughly of your wait time.
  • What data recovery packages do you offer?
    Our data recovery plans start from Level 1 (Basic Software Recovery) to Level 5 (Complex Malware, Ransomware, Hardware plus other damage). Complexity dictates which category (or level) your device will be placed in and the final cost that you will incur based on the successful return of your lost data. Different devices also incur different costs. For example, a RAID system (which can contain anywhere from 2-30 hard drives or more) will have a higher data recovery success fee then an individual hard drive at the same complexity level. Our basic data recovery packages are: 1. LEVEL 1 – SIMPLE LOGICAL DATA RECOVERY SERVICES: $299+GST. This level includes all devices with basic logical issues such as deleted data, formatting, accidental deletion due to human error, operating system malfunctions (this includes software glitches or bad updates that affect the function of your operating system), virus and malware issues, file system errors, overwriting of data plus much more. 2. LEVEL 2 – COMPLEX LOGICAL DATA RECOVERY SERVICES: $520+GST. The complexity of data loss can increase based on various factors that go beyond simple logical data loss scenarios. Some of the factors that can contribute to increased complexity in data loss situations include RAID configurations (data loss can become more complex due to the interdependence of multiple drives and potential issues with RAID controllers), file system damage, disk or hardware issues from logical problems (damages sectors, corrupted data which prevents the drive from being read), encrypted data, legal or compliance implications (in certain cases, data loss may involve legal or compliance issues, adding complexity to the recovery process).
  • How does the data recovery process work?
    Wildfire Data Recovery begins each case with a risk-free media evaluation. Our certified and trained Engineers test to see if your device has recoverable data, after which we provide a price quote and estimated turnaround time for the recovery. Based on how complex this recovery is and the level of damage, the time can range from a few days to several weeks. The evaluation we provide here at WDR is no-obligation and we will return your media to you if you decide not to use our services, FREE of charge. We provide free diagnostics with our standard service and stand by our “No data, No recovery fee” guarantee. If you accept the quote, we treat physical media issues with tested and safe technology and utilize a Class 10 ISO 4 Cleanroom. Engineers will make a copy of your drive and treat logical issues to restore files to a working condition. After the recovery is complete, we will send a list of recovered files and will send your data back on FIPS validated portable storage or on transfer media you provide.
  • When can data recovery be performed and what are some examples of the different forms of data recovery?
    Data recovery is possible on almost any device that can hold data. Data recovery is even possible on cloud based operating systems, servers, locked-out iPhones, and Samsung mobile phones plus much more. All data recovery problems can be placed into one of three categories, logical damage, physical damage, or a combination of the two. Devices with logical problems can be restored using software only or logical solutions. Recovery is also possible for a device that has sustained physical damage (such as dropping a mechanical hard drive from a height). In this case, engineers would use our class 10 ISO 4 clean room to replace the faulty parts and recover your data. Wildfire Data Recovery has successfully recovered data from media that has been burned, submerged in water, and physically damaged. Our forensic toolkit and expertise gives us the edge over other data recovery companies and we can perform data rescues determined to be impossible by others.

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