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Expert Hard Drive Data Recovery Services

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Welcome to Wildfire Data Recovery, the leading provider of industry-certified, expert-led data recovery services in the greater Brisbane area. Boasting over six years of experience and an impressive 98% success rate in hard drive data recovery, we stand as your reliable ally in retrieving and restoring data from any internal desktop or laptop hard drive, external hard drive, or SSD (solid-state drive).

Wildfire Data Recovery is a certified, Australian owned hard drive data recovery business

success rate of recovery: 98%

(average score from 11,435 recoveries)

Success Rate
  • Ensuring Data Security and Confidentiality: Your data's integrity and confidentiality are our top priorities. Our strict security protocols guarantee its safety, and our team continually updates their skills to remain trusted custodians of your information."

  • Beyond Recovery: Comprehensive Post-Recovery Support. We go beyond just retrieval. Our professionals ensure the smooth integration of recovered data into your systems. This support minimizes downtime and restores operations swiftly."

  • Our emergency data recovery services are available 24/7, supported by a dedicated team of specialists committed to providing immediate, effective solutions. Our readiness to act underscores our expertise and dedication to client service.

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Our transparent service means you only pay if we can recover your data.

In today's digital era, data is more valuable than ever. Whether it's cherished personal memories, critical business documents, or essential system files, losing data can be a stressful experience. Our expert hard drive data recovery services are designed to address this exact challenge. With a focus on security, efficiency, and reliability, we strive to recover your lost data and provide peace of mind.

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"Our engineers always perform a FREE in-depth hard drive diagnosis to determine the best hard drive data recovery approach possible, at the best price."


  • Original Information and Analysis: Our team of data recovery experts uses state-of-the-art technology and innovative techniques to recover data from hard drives suffering from physical damage, logical failures, or accidental deletions. Unlike generic solutions, we offer tailored recovery plans based on the specific issues and data types involved, ensuring a higher success rate and the preservation of your data's integrity.​

Recovering lost or inaccessible data from a computer hard drive is known as hard drive data recovery. It requires expertise, specialized tools, and a thorough understanding of file systems and data structures. It's best to use a professional service like Wildfire Data Recovery, with experienced engineers specializing in recovering data from different types of hard drives and handling various data loss scenarios.

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"At Wildfire Data Recovery we offer a comprehensive range of hard drive data recovery services, essential for a business to excel and meet the diverse needs of its customers."

  • Physical Hard Drive Recovery: We provide expertise in recovering data from physically damaged hard drives due to mechanical failures, water damage, or other physical issues.

  • Logical Data Recovery: We offer solutions for logical data loss, including accidental file deletion, corrupted file systems, and data format issues preventing user data access.

  • External Hard Drive Recovery: We provide data recovery solutions for external hard drives, including those used for backups and storage purposes.

  • Printed Circuit Board (PCB) Repair: We offer PCB repair services to address issues caused by faulty circuit boards on hard drives.

  • Deleted File Recovery: We utilize specialized tools to retrieve data that has been accidentally or intentionally deleted due to human error.

  • Corrupted Data Restoration: We offer solutions to restore data from corrupted files or folders, ensuring data integrity is maintained.

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Yes! It is possible to recover data from a hard drive in the majority of cases. However, our WDR engineers have identified 3 key factors influencing success rates. The success of the recovery process depends on several key factors, such as the extent of the damage to the hard drive, the cause of the data loss, and the actions taken after the data loss occurred.

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There are two contrasting scenarios that reflect the two broad categories of hard drive damage that often lead to data loss, these are:

  • Logical damage refers to issues with hard drives related to software and how data is stored and retrieved from the file system. These problems can occur due to buggy firmware, driver issues, malware, reformatting, power outages, and other reasons. When a hard drive has suffered logical damage, although it will function properly, the data stored on it may not be accessible. This can be a big problem for our clients as their user data is stuck on the hard drive. That's when our data recovery engineers step in to help out!

  • Physical Damage: When your hard drive experiences physical damage, it can cause all sorts of issues, from preventing it from working properly to not turning on at all. These problems might include dead or damaged heads, scratches on the platter, damaged motors, or environmental damage. You might notice strange clicking sounds or other noises as signs of these issues. It's really important to deal with these problems before trying to use any data recovery software to get back your lost data. Our amazing team at Wildfire Data Recovery works hard to make physical repairs in our clean rooms to rescue your valuable user data.

⚠️ EXAMPLE - "The Storage Locker"

Imagine you have a hard drive that stores all of your important files and documents, like a storage locker. However, one day, a physical failure occurs within the hard drive, making it impossible to access anything inside. This is similar to a broken lock on a storage locker, which prevents access to the contents inside.

Physical failure can occur due to issues with the hard drive's moving parts, like the tiny mechanical arm that reads and writes data on the storage disks. If this arm becomes stuck or damaged, it cannot function properly, and your files will become inaccessible. Additionally, damage to the storage disks themselves, like scratches or dents, can also cause physical failure and make it difficult for the hard drive to read the data stored on it.

When physical failure happens, your computer may not recognize the hard drive, and you may hear strange clicking or grinding noises coming from it. To fix physical failure, it's best to seek the help of a professional technician who specializes in data recovery. They have the tools and knowledge to repair or replace the damaged components and retrieve your important files, if possible. It's important to remember that physical failure is different from issues like accidental file deletion or a software glitch. It's like having a physical problem with the lock or shelves of your storage locker, making it impossible to access your belongings.

At Wildfire Data Recovery Services in Brisbane, we utilize a strategic approach to data recovery based on your hard drive's category. It's crucial to consult with a professional data recovery service immediately after experiencing data loss to maximize the chances of successful data recovery. Trust our experienced WDR engineers to assess the situation, determine the best course of action, and safely recover your data with precision and expertise.

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Main internal components of a 2.5" and 3.5" mechanical PATA hard drive.


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Below are some essential things to remember when your hard drive has failed and you are attempting data recovery at home. It's critical to understand the challenges that come with recovering data from different types of drives and take the proper steps to maximize your chances of success:

  • ❌ STOP USING THE DRIVE: The first order of business while recovering data from any form of storage is to stop using it. This is because drives have storage limitations and any new data can overwrite the space where your deleted data was initially present. If that happens, it becomes difficult to retrieve your files using data recovery software.

  • ❌ DO NOT FORMAT HARD DRIVE: If you have accidentally formatted your hard drive, recovery may still be pssible. However, you should not format the drive as it can make the recovery process complicated and you might lose some of your data forever through the process of overwriting. 

  • ❌ DO NOT OPEN HARD DRIVE CASING: A single spec of dust is larger than this gap between the heads and the hard drive platter, so basically opening a drive outside a Class 100 Clean Room will result in dust settling on the platters, and creating media damage on the platters when the drive is spun up, this can lead to a drive not being recoverable.

If you suspect a hard drive failure, contact the experts at Wildfire Data Recovery Brisbane to get your data back as quickly as possible, time is of the essence. 

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Common Failure Symptoms

"Each data loss situation is unique. At WDR we create a bespoke solution just for you."


  • Accidental deletion: The user unintentionally deletes important files or folders, either by pressing the wrong key or using a faulty command.

  • Formatting or repartitioning errors: Mistakenly formatting or repartitioning a hard drive can lead to data loss if the process erases existing data instead of creating a new partition.

  • File system corruption: Issues with the file system structure, such as a corrupt partition table, damaged file allocation table (FAT), or Master File Table (MFT) corruption on NTFS drives, can render the data inaccessible.

  • Operating system failure: Operating system errors, crashes, or updates gone wrong can cause data loss or make it impossible to boot into the system, preventing access to stored files.


Abrupt dips in file transfer speeds: If you notice a sudden and sharp decline in your file transfer speeds, chances are the HDD is on the verge of corruption and could aggravate into a click of death situation. This can turn a LOGICAL ISSUE into a very complex PHYSICAL ISSUE.

A photograph of a clean room within a data recovery company showing multiple data recovery engineers in full PPE working with several hard drives to recover data.


  • Impact or physical trauma: Dropping the hard drive, mishandling, or subjecting it to physical shocks can damage the internal components, making the data inaccessible.

  • Electronic failure: The electronic components of the hard drive, including the controller board, power supply, or firmware, malfunction or get damaged, preventing the hard drive from functioning properly.

  • Mechanical failure: The hard drive experiences mechanical issues such as motor failure, head crash (when the read/write heads make contact with the platter), or spindle motor failure, making it impossible to read or write data.

  • Water or liquid damage: Spilling liquid onto a hard drive or exposing it to moisture can cause electrical shorts or corrosion, resulting in data loss.

  • Power surges or electrical issues: Sudden power surges, voltage spikes, or electrical failures can damage the hard drive's electronic components and render the data unreadable.

It is vital to understand that losing data from a physical hard drive can be difficult to recover without professional help. Therefore, it is advisable to contact a reliable data recovery service specialising in physical hard drive failures. It is also essential to back up important data on a regular basis to reduce the impact of physical hard drive failures.

WILDFIRE DATA RECOVERY - CASE STUDY: Unusual Hard Drive Noises and Sounds


If your hard drive is making unusual noises, it indicates PHYSICAL FAILURE. It is crucial to back up your data immediately, if possible. Continued use of a hard drive that makes abnormal noises will lead to further damage and permanent data loss. Below are some of the most common sounds we come across here at Wildfire Data Recovery, what they could mean for your hard drive and what to do if you hear them.

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  • Clicking or Ticking Noise: A repetitive clicking or ticking sound often indicates a mechanical issue with the hard drive. It could suggest a problem with the read/write heads, actuator arm, or other internal components. This type of noise should be taken seriously as it may indicate an imminent hard drive failure.

  • Grinding or Screeching Noise: A grinding or screeching sound may occur when the motor or the bearings within the hard drive are failing. This type of noise is concerning and should be addressed right away.

  • Beeping or Buzzing Noise: Some hard drives emit beeping or buzzing sounds when they encounter errors during startup or operation. This can be related to power supply issues, firmware problems, or other internal malfunctions. It's essential to diagnose and address these issues to prevent further damage.

Find our more about hard drive sounds by listening to some recordings made by our team in the above audio box.

Recognizing the Click of Death: Common Symptoms of a Clicking Hard Drive

Click of Death

The "click of death" is a term used to describe a specific type of abnormal clicking sound that occurs in failing or malfunctioning hard drives. It is a symptom of a serious hardware issue and often indicates imminent hard drive failure.

If you’re unsure whether the clicks from your hard drive are abnormal, check out the common precursors that can confirm your suspicions:

  • 📢 Click Amplitude: If the clicks you hear are pretty evident and resemble a metal-on-metal screeching, you must take caution. Alternatively, if the clicking sound is loud enough to interrupt a conversation, you’ve got a problem.

  • 💻 Boot Impact: If your hard drive makes a clicking noise and won’t boot, it indicates a malfunctioning hard drive. Additionally, if you notice a hard drive clicking noise on startup, you must immediately take action.

  • Click Frequency: If your hard drive produces a clicking noise at a high frequency (many clicks in a short interval), it’s a problem.

If you suspect data loss, there are steps you can take to determine whether it's physical or logical. Firstly, check the physical connections and power supply of your hard drive to ensure it's properly connected and receiving power. If you notice any physical damage or unusual noises, it's likely a physical issue. However, if the system recognizes the drive but the data is inaccessible, it's more likely a logical issue.

"You may only get one shot at recovering your precious choose wisely."



Here are some examples of common hard drive brands and models that we recover data from every day:

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The Seagate Company Logo.
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The LACIE brand logo.

While we can help in many situations, unfortunately data recovery isn't always possible from all models of HARD DRIVE devices. Below are some of the most common models and brands we recover data from daily here at WDR. If yours is not listed, please contact our data recovery team ASAP.

If you don't see your specific hard drive model listed here, don't worry. Our data recovery experts are equipped to handle a wide range of hard drive models beyond this list. Whether your hard drive is from a well-known brand or a less common one, we have the expertise to recover data from various hard drive types and configurations.



The following interfaces can be found on hard disk drives of today's personal desktop and laptop computers, DAS and NAS appliances, and other mainstream products. Some are employed solely in advanced enterprise-level servers, workstations and storage arrays. Internal SSDs can have the same connector types as their mechanical counterparts, yet the latest ones come with newer connection standards that allow greater advantage of the flash memory.

  • Serial ATA (Serial Advanced Technology Attachment or SATA) is a command and transport protocol that has replaced PATA hard drives within desktop computers and laptops due to its much faster data read/write rates.

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A hard drive SATA connector.

  • SAS is the evolution of the obsolete parallel SCSI into one that uses serial design and addresses its speed limitations. A SAS connector is compatible with both SAS and SATA hard drives, and can host up to 16 storage devices simultaneously. The SAS specification also offers inherent support for hot-swapping.

An all black illustration showing the different parts of a PATA connector cable.

A SAS hard drive connector. 

All other hard drive connector types we support
  • M.2

  • mSATA

  • U.2 (SFF-8639)

  • pCIE

  • PATA

  • SCSI


  • USB

  • nVME

Can't see your hard drive listed? Don't worry; Wildfire Data Recovery can recover from any type or brand of hard drive. Including eSATA, USB, Firewire, IDE, EIDE.


What We Can Recover From
Our Wildfire Data Recovery, hard drive data recovery services come with a documented 98% success rate. Like all electronic devices with built in complexity, hard drives have limitations to what can be recovered. This of course depends on the issue and the complexity of the problem. 


  • Unintentionally deleted data from the hard drive

  • File System Corruption

  • Physical Impact (fall, throw or bump)

  • Electrical hard drive issues or short

  • Partition table corruption or deletion

  • Complex internal component failure (damaged heads)

  • File system corruption

  • Accidental formatting/reformatting of drive

  • Deleted or damaged partitions on hard drive

  • Hard drive cannot be detected

  • No power or drive cannot start


  • Extensive physical damage to the hard drive device, such as fire, flood, or extreme impact

  • Severe Data Overwritting

  • Encrypted Data Without Recovery Key

  • Bit Rot or Data Degradation

  • Intentional Data Removal (inc. DoD data deletion)

It's important to note that each data loss scenario is unique, and the success of data recovery depends on several factors such as the severity of the damage, the expertise of the data recovery specialists, and the available resources and technologies.


Chance of Success
"The nature and complexity of the failure play a significant role in the success of a data recovery service."


Data recovery is generally successful, with an average 95% success rate at Wildfire Data Recovery. Success depends on factors like the nature and complexity of the failure, time elapsed since the data loss incident, and the quality of the service provider. Immediate action increases the likelihood of successful recovery. Consulting professional data recovery experts is crucial for the best chance of recovering valuable data.

"Overall, data recovery yields a very high success rate, regardless of the device. The average data recovery success rate at Wildfire Data Recovery is 98% across all hard drive devices."


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Any deleted file remains on the storage until the storage space is reused by other data. After file deletion, the operating system may reuse the disk space to save a new file. Thus, even a minor piece of information written to the storage can cause permanent data loss. Using a web browser might result in overwriting deleted files through caching or saving cookies to the storage. If you install any software to the same drive, your data can be overwritten as well.

  • Another factor that affects the prospect of data recovery after file deletion is the file deletion algorithm of a file system. For the Windows NTFS file system the chances for a positive outcome are quite high

  • The BSD UFS (Unix)  file system destroys information about the file start, location and size permanently and together with a high degree of file fragmentation (typical for this file system) leaves few chances for successful data recovery.

  • Other file systems (like FAT) provide average chances for data recovery. Here, the information is destroyed partly (like the information about file fragments), but the information about the file name, start and size remains on the disk.


When a storage device is formatted, it erases all existing data and creates a new file system, effectively deleting all files and directories. There is a possibility of recovering the previously formatted files using specialized data recovery tools until new data is written over the old data.

"Recovery of wiped and then overwritten data is impossible due to the specifics of the mechanism of writing data."
Data Recovery Price


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Our prices START at $320+GST, depending on the reason and complexity of the failure. All data recovery pricing is based on complexity. Therefore, the more complex the issue, the higher the data recovery cost and the longer it may take to recover. Our services also have faster priority and emergency service options, which can cost more to push your device to "the front of the line" for quicker results. Our business and corporate clients usually take these options up. In summary, the cost will depend on the problem your hard drive presents to us and how quickly you need the data back. We offer a FREE assessment and quote on all recoveries.

At Wildfire DATA Recovery we never provide an official quote until our engineers have had an opportunity to diagnose your hard drive within our workshop. While we can provide estimations based on our client's descriptions of their hard drive issues, these will most likely change once our engineers evaluate your hard drive.

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We routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. We can recover data from Apple’s entire line of products, including the latest models


"It is as easy as 1, 2, 3. Our hard drive data recovery process is customised for every client."



Once we process and diagnose our client's device(s) we complete a comprehensive diagnostic report. It marks on the total costs (inc. projected costs) of the recovery, the chance of success, the issue with the hard drive and why it requires data recovery services and finally the expected date of completion. We offer our customers a comprehensive diagnostic report free of charge with our standard service, to find the root of the failure and allow our engineers to find the right path to recovery.



Following the completion of our comprehensive recovery report, we complete our diagnostic and consultation services with our clients and provide a projected success rate for their particular device and failure (these success rates are based on thousands of recoveries). Once the diagnostics are completed buy our experienced data recovery engineers, and the data recovery options are clear, we provide a firm no-obligation price quote. This quote can always be rejected by our clients and they can take their device and shop around.



Once our clients provide us with the green light and approve the quote and the comprehensive report, our engineers conduct the invasive hard drive repairs and if necessary, use custom-designed, in-house, tools to recreate file systems and partition table information our clients need to progress to the next level of hard drive data recovery. This step can take a number of days, to a number of weeks depending on the complexiety of the hard drive failure. For example, a LEVEL 1 Logic Hard Drive Data Recovery may take 2-5 days, while a LEVEL 4 Complex Mechanical Hard Drive Failure can take up to 4 weeks or longer. 

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HARD DRIVE DATA RECOVERY - Frequently Asked Questions

Frequently Asked Questions
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What are the operating hours and days?
    We are open 6 days a week, from Monday to Saturday. On weekdays, our opening hours range from 09:00am-18:00 (or 6:00pm). On weekends, we open at 10:30am and close at 15:00 (or 3:00pm). However. we understand that our clients lead busy lives so please contact us on 0424053510 to arrange a unique time just for you.
  • What is data recovery and how much does it cost?
    Data recovery is a complex and at times, very time consuming process. It is a combination of many fields from computer science and engineering, IT to electronics, to software engineering, coding, electrical engineering and much much more. Due to this extremely specialized and difficult process, a data recovery engineer is a self taught professional that has a passion for all of the aforementioned fields and it is this passion that leads to their ability to sometimes do what is considered "impossible". Furthermore, the software, hardware and the many tools that go into data recovery are extremely specialized and very costly. Every electronic device and digital storage media contains information, and that information can be made inaccessible due to mechanical or logical failure. The process of accessing, retrieving and restoring that inaccessible data is called data recovery. The data recovery process varies based on the type of media. If the failure is logical (deletion, operating system failure, etc) then specialized software is used to recover the data. If a mechanical failure occurs such as physical damage, water or fire damage, recovery requires a professional staff and certified Cleanroom facilities.
  • How long does it take to get my data back?
    Unfortunately there is no easy answer here. Most of the recoveries we perform are completed within 48 hours. However, sometimes jobs can last 2-4 weeks (especially with servers and large RAID combinations). Your engineer will inform you thoroughly of your wait time.
  • What data recovery packages do you offer?
    Our data recovery plans start from Level 1 (Basic Software Recovery) to Level 5 (Complex Malware, Ransomware, Hardware plus other damage). Complexity dictates which category (or level) your device will be placed in and the final cost that you will incur based on the successful return of your lost data. Different devices also incur different costs. For example, a RAID system (which can contain anywhere from 2-30 hard drives or more) will have a higher data recovery success fee then an individual hard drive at the same complexity level. Our basic data recovery packages are: 1. LEVEL 1 – SIMPLE LOGICAL DATA RECOVERY SERVICES: $299+GST. This level includes all devices with basic logical issues such as deleted data, formatting, accidental deletion due to human error, operating system malfunctions (this includes software glitches or bad updates that affect the function of your operating system), virus and malware issues, file system errors, overwriting of data plus much more. 2. LEVEL 2 – COMPLEX LOGICAL DATA RECOVERY SERVICES: $520+GST. The complexity of data loss can increase based on various factors that go beyond simple logical data loss scenarios. Some of the factors that can contribute to increased complexity in data loss situations include RAID configurations (data loss can become more complex due to the interdependence of multiple drives and potential issues with RAID controllers), file system damage, disk or hardware issues from logical problems (damages sectors, corrupted data which prevents the drive from being read), encrypted data, legal or compliance implications (in certain cases, data loss may involve legal or compliance issues, adding complexity to the recovery process).
  • How does the data recovery process work?
    Wildfire Data Recovery begins each case with a risk-free media evaluation. Our certified and trained Engineers test to see if your device has recoverable data, after which we provide a price quote and estimated turnaround time for the recovery. Based on how complex this recovery is and the level of damage, the time can range from a few days to several weeks. The evaluation we provide here at WDR is no-obligation and we will return your media to you if you decide not to use our services, FREE of charge. We provide free diagnostics with our standard service and stand by our “No data, No recovery fee” guarantee. If you accept the quote, we treat physical media issues with tested and safe technology and utilize a Class 10 ISO 4 Cleanroom. Engineers will make a copy of your drive and treat logical issues to restore files to a working condition. After the recovery is complete, we will send a list of recovered files and will send your data back on FIPS validated portable storage or on transfer media you provide.
  • When can data recovery be performed and what are some examples of the different forms of data recovery?
    Data recovery is possible on almost any device that can hold data. Data recovery is even possible on cloud based operating systems, servers, locked-out iPhones, and Samsung mobile phones plus much more. All data recovery problems can be placed into one of three categories, logical damage, physical damage, or a combination of the two. Devices with logical problems can be restored using software only or logical solutions. Recovery is also possible for a device that has sustained physical damage (such as dropping a mechanical hard drive from a height). In this case, engineers would use our class 10 ISO 4 clean room to replace the faulty parts and recover your data. Wildfire Data Recovery has successfully recovered data from media that has been burned, submerged in water, and physically damaged. Our forensic toolkit and expertise gives us the edge over other data recovery companies and we can perform data rescues determined to be impossible by others.

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