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Encrypted Data Recovery Services

Apple Certified Services

A Microsoft Certified Technology Specialist Logo.
The official logo of an Apple Certified Technician.
A red square with an image of a white flame in the middle.
"Encryption is a technology that locks the data stored on a device using sophisticated mathematical functions. Data on an encrypted device cannot be read by anyone who does not have access to the appropriate key or password." 

Wildfire Data Recovery is a certified, Australian owned digital forensics and e-discovery company

The concept of disk encryption is simple: when a file is written to a drive, it is automatically encrypted by specialized software or hardware. One powerful tool, offering full disk encryption, is BitLocker in Windows. Issues arise when the person trying to access this information is the owner of the data, but due to some error or misplaced key, the data is no longer usable by its owner. This is where Wildfire Data Recovery provides an invaluable service to those with an encrypted hard drive, mobile phone or other device by decrypting and recovering precious data.

success rate of recovery: custom

(average score from 3,018 recoveries)

  • Full disk decryption services for Windows, macOS and Linux based encryption services. For example BitLocker, FileVault/APFS, DriveCrypt and LUKS.

  • File-level decryption services for TrueCrypt, VeraCrypt, PGP4Win, AXCrypt plus many more. 

  • Full end-to-end decryption available for Symantec/PGP WDE and McAfee Endpoint Full Disk Encryption. 

  • Mobile phone and cloud password discovery services for iPhone Backups, Windows Phone Image, iOS KeyChain, Android Backups and Android Images, plus many more.

Call now for a free quote


The first order of business while recovering data from any form of storage is to stop using it. This is because drives have storage limitations, and any new data can overwrite the space where your deleted data was initially present. If that happens, it becomes difficult to retrieve your files using data recovery software.

Encrypted Disk Partition Lock.jpg

🛑 DRIVE ENCRYPTION: Essentially, encryption refers to the process of encoding data. In disk encryption, this means that information on your computer’s hard drive is transformed from plaintext to ciphertext, which makes the original information unreadable. Hard drive encryption uses a specific algorithm, or cipher, to convert a physical disk or logical volume into an unreadable format that cannot be unlocked by anyone without the secret key or password that was used to encrypt the drive. This prevents unauthorized people or hackers from accessing the information. There are two main computer encryption types: full disk encryption and file-level encryption.

  • Full Disk Encryption (FDE) or whole disk encryption protects the entire volume and all files on the drive against unauthorized access.

  • In contrast to FDE, File-Level Encryption (FLE) is an encryption method, which takes place on the file system level, enabling the encryption of data in individual files and directories.

Full Disk Encryption and File-Level Encryption are not mutually exclusive. In fact, they can be used simultaneously to achieve higher security as they serve different purposes, but that’s a topic on its own. Modern versions of Windows and macOS have built-in encryption programs: BitLocker for Windows and FileVault for macOS. There are also a few open-source products for encryption, such as VeraCrypt, AxCrypt, and Gpg4win.

🗃️ OUR WILDFIRE DATA DECRYPTION SERVICES: Wildfire Data Recovery offers professional data recovery for all encryption systems, including but not limited to PGP, TrueCrypt, VeraCrypt, DriveCrypt, Guardian Edge, BitLocker, FileVault/APFS, Apple DMG Disk and LUKS. Our engineers have decades of combined experience in not only data recovery, but cryptography and forensic data recovery techniques. These skills are crucial in encrypted disk data recovery as 

"You may only get one shot at recovering your precious choose wisely."

When you need fast data recovery services, we have the experience, technology and security certifications to handle your case. For more information or to schedule diagnostics, call Wildfire Data Recovery today.

0424053510 call us today for a FREE consultation


"When data can no longer be accessed in its usual way, it’s time to bring in a recovery expert."

The technical description of data recovery..."is the process of salvaging data from corrupted or physically damaged storage media devices". This is an extremely broad and general definition of data recovery and within this definition is included the process of hard drive data recovery (both mechanical and solid state), flash media, cloud storage or in other words, any device that contains digital data and/or physical file system. In the case of mechanical hard drives (which are the most common types of drives in our desktops and laptops) physical damage can occur through an accidental drop of the drive itself, environmental extremes (such as heat or moisture) or even electrical damage. Logical damage, on the other hand, involves data corruption, deleted file systems or even malicious software damaging the hard drive. In all scenarios, the objective is the same — recover our clients' trapped data from the damaged hard drive to one that works. The art of data recovery encapsulates how achieve this process in the most efficient way. 

Oxygen Forensic Detective logo, powers our forensic data recovery department.


How Does Full Disk Encryption Work?


"If you need to safely recover encrypted files from a physically or logically damaged drive, you need professional assistance from a qualified data recovery provider. You should never attempt to repair corruption or run recovery utilities on encrypted data yourself."
AccessData Forensic Toolkit (FTK) Logo.
Magnet AXIOM Forensics Logo.
Passware Forensic Kit Logo.



BitLocker Icon - Wildfire Data Recovery
FileVault Logo Icon.

FileVault is Apple's implementation of encrypting your data on macOS and Mac hardware. It will encrypt all of your data on your startup disk. Enabling FileVault will prompt you for a password and you'll then have a choice to create a Recovery Key or to be able to use your iCloud account as a cipher. Wildfire Data Recovery helps unlock encrypted FileVault partitions on macOS devices. 

TrueCrypt Icon


TrueCrypt is one of the most challenging types of encryption to bypass. It is a full disk encryption software. Unlike Bitlocker encryption however, TrueCrypt may encrypt their drives and volumes with multiple encryption keys (cascade encryption). Wildfire Data Recovery engineers extract possible encryption keys from a memory image made from the client's computer to begin the decryption process.


veracrypt logo icon

The main obstacle with TrueCrypt/VeraCrypt decryption is that password recovery for such containers does not have any effect if a user does not specify whether it is TrueCrypt or VeraCrypt. Wildfire Data Recovery uses sophisticated forensic imaging, data gathering and analysis software to decrypt VeraCrypt partitions. The VeraCrypt Random Number Generator uses a user-selected hash algorithm as a pseudorandom “mixing” function making decryption very difficult, but not impossible. 


drivecrypt logo icon

DriveCrypt encrypts containers, partitions, and external devices like external disks and USB sticks. The tool uses ultra-strong encryption – military-Strength disk encryption. It can hide data in fake disks or music files – to pose another security barrier. 

LUKS linux logo icon.

LUKS (Linux Unified Key Setup) is a cross distribution, kernel based disk encryption standard. A central component of which is that all necessary setup information is stored within the format header; giving full decryption portability. LUKS is the standard for Linux hard disk encryption, LUKS was designed according to TKS1, a template design developed in TKS1 for secure key setup.

Many more encrypted drive services coming in the near future.


🛑 Identification is the first step in forensic data recovery investigation or service. Once a client has presented with a device(s), has been consulted and approves the quote, Wildfire Data Recovery investigators will initiate the identification stage of the forensic data recovery service. Our engineers must identify what evidence is present on the device in question, where it is stored, and what format it is stored in. It does not matter if this device is a Windows laptop, Apple iPhone, Samsung or any other Android device, digital evidence comes in any variety of formats (including text messages, emails, images or video, web search histories, documents, transactions, encyrpted file systems etc.). Wildfire Data engineers are particularly interested in a device’s behind-the-scenes data, or ‘artifacts’, things like operating system data, registry files, Amcache files, SRUM data (system resource usage), and power logs, to piece together the device user’s
every action. This is crucial in establishing a time-line and also in locating deleted data that may have been otherwise considered lost by other data recovery services.
We also have the ability to decrypt entire drives from: 

  • BitLocker (inc. Bitlocker-to-Go) Windows Parition Encryption

  • FileVault or APFS Encrypted MAC Paritition

  • TrueCrypt Encrypted Parition and Volume

  • VeraCrypt Encrypted Partition and Volume

  • Apple DMG Disk (password recovery for MAC disk) Encrypted with Apple Disk Utility

  • APFS/MAC T2 Encrypted APFS Volume decryption

  • LUKS (password recovery) for a partition encrypted with LUKS on Linux

  • Symantec/PGP Encrypted Drive Decryption of Endpoint Encrypted Volume

  • McAfee Endpoint Encrypted drive, full drive decryption

  • DriveCrypt Encrypted drive

  • Dell Data Protection Decryption

Plus many more, including iPhone Encrypted Backups, Android Encrypted Backups, iPad Encrypted backups. 

🛑PRESERVATIONPreservation follows identification in our Wildfire Data forensic data recovery process. Preservation is a system used by Wildfire Data engineers that focuses on isolating the data our clients are interested in recovering or investigating, securing that data from any/further alteration and preserving it, while creating a copy, or image, that can be analyzed and investigated. This image, that will be used for analysis and/or data recovery purposes, is critical in digital investigations and forensic data recovery services since the actual evidence must be preserved in its original form. This requirement defines much of the distinction between digital forensics and other forms of investigation. No one can use or tamper with the original device; to do so may lead to unrecoverable data or the permanent loss of evidence.

🛑PRESENTATION:  At Wildfire Data Recovery, presentation is the final stage of the digital forensic data recovery or investigation process. The Wildfire Data investigator or engineer uses the documentation to explain the conclusions they have drawn about the case or question our client has presented to our data recovery and investigation team. Whether the conclusion is presented in a courtroom or in a written report, our investigator must translate their expert conclusions into a comprehensible narrative that can be understood by not only legal professionals or criminal analysts, but also our clients. The presentation stage is designed by Wildfire Data Recovery to summarise all of the findings into a report linking all of the digital evidence to a timeline that is vitally important to our clients. This also involves presenting all the recovered deleted or decrypted data our Wildfire Data engineers have rescued. ​


"It is as easy as 1, 2, 3. Our data recovery process is customised for every client."



Once we process and diagnose our client's device(s) we complete a comprehensive diagnostic report. It marks on the total costs (inc. projected costs) of the recovery, the chance of success, the issue with the hard drive and why it requires data recovery services and finally the expected date of completion. We offer our customers a comprehensive diagnostic report free of charge with our standard service, to find the root of the failure and allow our engineers to find the right path to recovery.



Following the completion of our comprehensive recovery report, we complete our diagnostic and consultation services with our clients and provide a projected success rate for their particular device and failure (these success rates are based on thousands of recoveries). Once the diagnostics are completed buy our experienced data recovery engineers, and the data recovery options are clear, we provide a firm no-obligation price quote. This quote can always be rejected by our clients and they can take their device and shop around.



Once our clients provide us with the green light and approve the quote and the comprehensive report, our engineers conduct the invasive hard drive repairs and if necessary, use custom-designed, in-house, tools to recreate file systems and partition table information our clients need to progress to the next level of hard drive data recovery. This step can take a number of days, to a number of weeks depending on the complexiety of the hard drive failure. For example, a LEVEL 1 Logic Hard Drive Data Recovery may take 2-5 days, while a LEVEL 4 Complex Mechanical Hard Drive Failure can take up to 4 weeks or longer. 

Start the data recovery process


Security Guard



We routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from desktop devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. We can recover data from a wide range and entire lines of products, including the latest models


"Pricing within forensic data recovery and e-discovery comes down to two factors: complexity of the request and urgency of the recovery."
Recovery engineers discuss a mechanical HDD, pointing at the platter.

We routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from hard drive devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. We can recover data from a wide range and entire lines of products, including the latest models


"Modern hard drives are a technological marvel and contain numerous highly sensitive components easily susceptible to physical, electrical, mechanical or logical failures."

There are numerous warning signs of a failing hard drive. You may be able to identify them even before you lose your data. These are some of the most common:

  • Recurring computer freezing or crashing

  • Disappearing or inaccessible data

  • Hard drive underperforming

  • Hard drive freezing or disk errors

  • Abnormal heating 

  • Abnormal noises such as clicking, beeping

  • Drive can be heard spinning down

Illustrated Laptop

Frequently Asked Questions

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What are the operating hours and days?
    We are open 6 days a week, from Monday to Saturday. On weekdays, our opening hours range from 09:00am-18:00 (or 6:00pm). On weekends, we open at 10:30am and close at 15:00 (or 3:00pm). However. we understand that our clients lead busy lives so please contact us on 0424053510 to arrange a unique time just for you.
  • What is data recovery and how much does it cost?
    Data recovery is a complex and at times, very time consuming process. It is a combination of many fields from computer science and engineering, IT to electronics, to software engineering, coding, electrical engineering and much much more. Due to this extremely specialized and difficult process, a data recovery engineer is a self taught professional that has a passion for all of the aforementioned fields and it is this passion that leads to their ability to sometimes do what is considered "impossible". Furthermore, the software, hardware and the many tools that go into data recovery are extremely specialized and very costly. Every electronic device and digital storage media contains information, and that information can be made inaccessible due to mechanical or logical failure. The process of accessing, retrieving and restoring that inaccessible data is called data recovery. The data recovery process varies based on the type of media. If the failure is logical (deletion, operating system failure, etc) then specialized software is used to recover the data. If a mechanical failure occurs such as physical damage, water or fire damage, recovery requires a professional staff and certified Cleanroom facilities.
  • How long does it take to get my data back?
    Unfortunately there is no easy answer here. Most of the recoveries we perform are completed within 48 hours. However, sometimes jobs can last 2-4 weeks (especially with servers and large RAID combinations). Your engineer will inform you thoroughly of your wait time.
  • What data recovery packages do you offer?
    Our data recovery plans start from Level 1 (Basic Software Recovery) to Level 5 (Complex Malware, Ransomware, Hardware plus other damage). Complexity dictates which category (or level) your device will be placed in and the final cost that you will incur based on the successful return of your lost data. Different devices also incur different costs. For example, a RAID system (which can contain anywhere from 2-30 hard drives or more) will have a higher data recovery success fee then an individual hard drive at the same complexity level. Our basic data recovery packages are: 1. LEVEL 1 – SIMPLE LOGICAL DATA RECOVERY SERVICES: $299+GST. This level includes all devices with basic logical issues such as deleted data, formatting, accidental deletion due to human error, operating system malfunctions (this includes software glitches or bad updates that affect the function of your operating system), virus and malware issues, file system errors, overwriting of data plus much more. 2. LEVEL 2 – COMPLEX LOGICAL DATA RECOVERY SERVICES: $520+GST. The complexity of data loss can increase based on various factors that go beyond simple logical data loss scenarios. Some of the factors that can contribute to increased complexity in data loss situations include RAID configurations (data loss can become more complex due to the interdependence of multiple drives and potential issues with RAID controllers), file system damage, disk or hardware issues from logical problems (damages sectors, corrupted data which prevents the drive from being read), encrypted data, legal or compliance implications (in certain cases, data loss may involve legal or compliance issues, adding complexity to the recovery process).
  • How does the data recovery process work?
    Wildfire Data Recovery begins each case with a risk-free media evaluation. Our certified and trained Engineers test to see if your device has recoverable data, after which we provide a price quote and estimated turnaround time for the recovery. Based on how complex this recovery is and the level of damage, the time can range from a few days to several weeks. The evaluation we provide here at WDR is no-obligation and we will return your media to you if you decide not to use our services, FREE of charge. We provide free diagnostics with our standard service and stand by our “No data, No recovery fee” guarantee. If you accept the quote, we treat physical media issues with tested and safe technology and utilize a Class 10 ISO 4 Cleanroom. Engineers will make a copy of your drive and treat logical issues to restore files to a working condition. After the recovery is complete, we will send a list of recovered files and will send your data back on FIPS validated portable storage or on transfer media you provide.
  • When can data recovery be performed and what are some examples of the different forms of data recovery?
    Data recovery is possible on almost any device that can hold data. Data recovery is even possible on cloud based operating systems, servers, locked-out iPhones, and Samsung mobile phones plus much more. All data recovery problems can be placed into one of three categories, logical damage, physical damage, or a combination of the two. Devices with logical problems can be restored using software only or logical solutions. Recovery is also possible for a device that has sustained physical damage (such as dropping a mechanical hard drive from a height). In this case, engineers would use our class 10 ISO 4 clean room to replace the faulty parts and recover your data. Wildfire Data Recovery has successfully recovered data from media that has been burned, submerged in water, and physically damaged. Our forensic toolkit and expertise gives us the edge over other data recovery companies and we can perform data rescues determined to be impossible by others.

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