We collect several different types of information for various purposes to provide and improve our Service to you:
a). We receive, collect and store any information you enter on our website or provide us in any other way (i.e. through the chat window, direct contact through the website or by signing up). In addition, we collect the Internet protocol (IP) address, when you agree to allow this to happen through the cookies box, used to connect your computer to the Internet. We also store and collect your website login; e-mail address; password; and connection information and purchase history.
b). We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile (if you create one when signing up to our website).
TYPES OF DATA COLLECTED
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
wildfiredata.com.au will only record your email address and personal information if you supply it to us, either by sending a message or completing and submitting a form. We may use some applications provided by Wix.com and it's Service Providers (i.e. chat window) to collect personal data. When you use these applications you need to provide some basic personal information. This information will be used only for the purpose you provide it for and for nothing else. For example, we won’t:
add it to a mailing list unless you ask us to
disclose or redistribute it unless we have your permission or we’re authorised or required by an Australian law, court or tribunal order
COLLECTION OF PERSONAL INFORMATION
Personally identifiable information about you is collected only when you knowingly and voluntarily submit it to us. It may be used for acknowledgement and training purposes or future reference unless we disclose other uses in this Privacy Statement or at the time of collection. If you provide us with your email address, it will not be added to any other mailing list or disclosed without your consent.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may also use this data:
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
TRACKING & COOKIES DATA
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Clickstreams: are the paths you take when navigating a website and the internet. When you visit a Wildfire Data Recovery site, our servers may record the following information for statistical purposes:
where you click, scroll or hover with your mouse
your server (IP) address and machine name
location details such as longitude, latitude, city, region and country
the date and time you visited the site
the top level domain name
pages accessed and documents downloaded
the number of bytes transmitted and received for each request
the previous site or page visited
search terms used
the type of browser used
We examine this information to determine the traffic through the server and to specific pages or applications. This is so we can deliver better services. We also conduct statistical analysis to set priorities and allocate resources.
We will not identify users or their browsing activities. The only time this could happen is in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. We may keep statistics and log files indefinitely and use them at any time to prevent security breaches and to ensure the integrity of our site information.
USE OF DATA
Wildfire Data Recovery uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
DISCLOSURE OF DATA
Wildfire Data Recovery may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Wildfire Data Recovery
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SOCIAL MEDIA/SHARING CONTENT
When you use wildfiredata.com.au's social media pages, you are using an external site so are bound by their privacy principles. We encourage you to review their privacy policies. wildfiredata.com.au does not endorse, and is not accountable for, any views expressed by third parties using that site.
wildfiredata.com.au keeps for a period of 3 months social media records and all other information posted to our social media channels and uses it:
to administer the channels
for record keeping
to consider or address any comments made
We do not try to further identify social media subscribers unless requested and authorised by law.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Google Tag Manager:
Google Tag Manager is used to improve the efficiency and usability of Wildfire Data Recovery by measuring traffic and visitor behaviour.
Google Tag Manager uses tags that allow us to:
measure traffic and visitor behaviour
understand the impact of online advertising and social channels
use remarketing and audience targeting
test and improve our site
Google Tag Manager does not collect any personally identifiable information. Information about your use of the website (including your IP address) will be stored by Google on servers outside Australia.
If you wish to contact Google, you can find contact details on Google's Contact us page.
LINKS TO OTHER SITES
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.