NAS Systems


We recover from any brand, device or make

Wildfire Data Recovery offers NAS (Network Attached Storage) data recovery for all manufacturers, operating systems and configurations. Our engineers have vast knowledge of all storage technology and can successfully recover data from the oldest to the most recent DAS, SAN, NAS and SDS configurations on the market. Your data is our priority.

Our transparent service means you only pay if we can recover your data.

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We can get your data back. We understand that no two recoveries are the same, whether it's the nature, severity or circumstance of the data loss. 

Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery. Each data loss has its own story, but there are common scenarios that require data recovery from network storage. We can help with:

  • Data loss

  • A hard drive that will not start

  • Accidental formatting

  • Physical hard drive damage

  • States your data no longer can be found or is RAW data

  • Viruses, Ransomware, Malware etc.



Send us your hard drive by post or drop it off at one of our locations and receive a free data recovery evaluation report and quote within 24 hours** Our quotes are inclusive of GST, new backup media for your recovered data and return shipping*.

**For single SSDs

*Return shipping up to 3kg


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Our experts can overcome technical challenges that are unique to SSD and flash technology, such as decoding complex SSD data structures for individual brands, specialised controller chips, and many other SSD specific issues. Start your data recovery now with a free consultation.

How does data loss happen in a NAS system?

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  • Human error: Unfortunately, human error is a common cause when data is lost from a NAS. Data loss often happens accidentally due to reformatting, reinstallation, deleting or overwriting a volume.

  • Power failure: NAS systems can become corrupt due to power failure, voltage fluctuations or overvoltage. RAID arrays (the storage inside the NAS) that have been in use for some time are particularly vulnerable, as voltage fluctuations can cause individual disks to be out of sync resulting in a degraded or failed RAID array.

  • Overheating: Faulty cooling in the server room or an improper location in an office or at home can result in overheating and drive failures.

  • Defective NAS controllers: Defective controllers can cause errors during reformats or rebuilds. Errors in the firmware or operating system caused by reconfiguring the memory can cause data loss.

  • Mechanical errors: RAID systems are designed to compensate for the failure of one or more drives. As soon as a drive fails in a NAS/RAID, the remaining hard drives must compensate for the failure. Multiple drive failures can handicap the NAS/RAID to the point of complete failure.

  • Natural disasters: Fire damage, water damage, pollution and other contamination can destroy a NAS in seconds. Rebuilding a contaminated system requires special knowledge and the ability to thoroughly clean individual drives and other components of the NAS. Only then can the data be restored by a logical rebuild. Ontrack has the technical proficiency to thoroughly clean and successfully restore heavily soiled media.


What’s your success rate? It’s one of the most common questions a data recovery company will be asked.


Unfortunately data recovery is not a regulated industry so there are many interpretations of ‘success rate’ and a huge number of varying claims.

Some companies define ’success’ as the ability to read any amount of data from your failed drive (which may not contain any useful data), and others will exclude unrecoverable cases from their statistics. When it comes to data recovery, every case is unique and while many customers will enjoy a full recovery, some are inevitably unrecoverable.

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What do you do when your hard drive isn't detected

Provided and created by Ontrack, this video explains what to do in the case of logical and mechanical hard drive failures. For logical issues you can try our data recovery software. For mechanical issues you will need the help of a cleanroom engineer to recover the data.


There are numerous warning signs of a failing hard drive. You may be able to identify them even before you lose your data. These are some of the most common:

  • Recurring computer freezing or crashing

  • Disappearing or inaccessible data

  • Hard drive underperforming

  • Boot freezing or disk errors

  • Abnormal heating or noises.

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